EyeMed Review

I already have an active prescription for both contacts and eyeglasses and an allowance through Aetna medicare advantage. Supposedly eyemed website allows me to order contacts online, but it doesn't work! And, as often is the case, their website linked with Aetna is down. Had to call Aetna to find out why yet again there was no access! Basically it's a pretend service that actually doesn't exist. Great way for them to not pay out the allotment I am eligible for. Complete scum!!!!!

I agree with the previous reviewer that I met. Must be funding this website because there is no way that anybody that uses the insurance plan would have a good experience with it. It covers very little and never provides EOB’s. The customer service is terrible. It’s all through email and the responses are never related to my initial questions, I sent two emails asking for assistance to access my actual EOB and both replies were how to log into my account to see the EOB’s. All I can see is the date of service and the provider. There is no amount listed so for example both my exam and my lenses are from Target. I have no idea which EOB relates to which item/service.

Read on to learn why you don't want this eyeplan, with comments GOING BACK TO THE YEAR 2020. This website must be a paid shill for Eyemed. Don't pay for a yearly eyeplan to get their "discount", you'll regret it and wind up paying 300% more for a service you can't/didn't use. Want a legit discount? Go to a place like WiseEyes and pay out of pocket. You’ll save 90% of what you'll pay eyemed and walk away with a spare pair of glasses, and get legit customer service should there be any problems too.

Avoid all the Luxotica owned eyeglass stores like Pearle Vision, Lense Crafters, and the optical places in Target stores, you'll be funneled there because Luxotica owns eyemed and will deny claims, not honor covered extras, and literally charge you more out of your own pocket, like they did me, than what they charge regular retail for frames to people with no insurance. Like I said, read on and learn more....

I do not understand how this site is giving them a four and a half star rating. I saw other customers that feel the same that I do where if I could give them no stars, I would! They are rip off, they are LinkedIn to LensCrafters and other high-priced glass places. I am canceling my insurance at the end of the year.

I'm a senior citizen on social security. My health, dental and eye insurance plan changed from AARP UnitedHealth to Kaiser. I called in mid July to cancel. I was told that day I was canceled and not to use Eyemed any longer. They didn't inform me or send me an email to double cancel.

They took my money for three months. I called eyemed and explained they said I needed to double cancel by phone and by email. I was never sent the email form to cancel.

I had to cut down on groceries for three months because they never did refund the 3 months payment they stole from me. Go with VSP. They will never treat anyone like this!

I bought some Rx sunglasses from Zenni over the summer because it was so much more efficient than going to the mall. Two months later I remembered I had Eyemed insurance and that had to be good for something, right?

I logged in and looking at the benefits, it appeared I should get an Out-of-Network refund of around $80. Definitely worth it, so I submitted an online Out-of-Network form. It created a claim on the website, but no email confirmation or anything.

Hmm. So today, around two weeks later, I go back on the website and the claim says "Processed" but there's no detail and no hyperlink to drill down. Not even a date that the status changed. I have no idea if they're planning to send me anything. And no contact information on their website.

I've never seen anything like it - no Contact Us or Help or Chat or anything. BTW - I happened to read an article online a few months ago that the owner of EyeMed, Luxottica, also owns LensCrafters, Pearle, Target Optical, and Sunglass Hut.

They also make the frames marketed as Rayban, Coach, Michael Kors, and others. So this insurance isn't really insurance when you use in-network providers - your insurance premium is actually buying a discount on their own products and services.

Which is a good incentive for them to make out-of-network claims too much trouble. Another situation where we're led to believe we have choices when we really don't :(.

You cannot care about people you refuse to talk to, period. Get out of healthcare, get out of business, if you don't want to help or talk to your customers. ALL they want to do is create a cheap plan.. you get what you pay for. I will be petitioning my employer to get rid of your terrible company.

Bad customer service. They don't have phone call, only chat. Imagine having vision issues and yet you have to chat and look at the screen! Was chatting with someone called Brittany W. today and before asking my second question she left. Do you call this support/customer service?

It’s unfortunate to know that the Executives of EyeMed probably enjoy regular vacations in the Bahamas, since they obviously design their POS customer service system to frustrate clients to the point that they simply give up.

I’m not giving up, yet. I have to get my value out of this ** service first. But, as an employee of a company with over 100,000 and in a position where I contact hundreds of people every day, I’m going to use every opportunity in my power to make sure the executive ** at EyeMed lose as much business as possible.

I hope they die in horrible ways as examples of what should happen to the corporate trash that leeches off of the hardworking people they con into their product. Burn in hell...

Tried to use my coverage for vision exam and was told the exam I submitted was not complete and would not be covered. Just a ploy with the explanation not to honor coverage. Stay away from these frauds as they take your insurance premiums and provide no services.