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Arrow Lift Stair Lifts Review
4.4 Overall Rating
Bottom Line
Arrow Lift has showrooms in the Midwest and California. You can visit one to shop for stair lifts, luxury home elevators, and custom wheelchair lifts. Arrow Lift also offers comprehensive service and maintenance plans on all products. You can also explore their extended warranty options.
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About Arrow Lift
Arrow Lift is a leading provider of stair lifts, home elevators, wheelchair lifts, and commercial accessibility lifts. It offers various service plans to help cover maintenance costs, and removal services are also available. Arrow Lift has 12 showrooms across five states and provides free in-home consultations.
Arrow Lift has 40+ years of experience installing custom accessibility solutions (stair lifts, wheelchair lifts, and home elevators) in a variety of home types. If you live in California, Ohio, Minnesota, Iowa, or Wisconsin, Arrow Lift may be a good option. The company also has limited service in North Dakota, South Dakota, and Michigan’s Upper Peninsula.
Pros:
- Test-drive lifts in showrooms
- Indoor, outdoor, and curved stair lifts available
- Offers elevator and platform lift solutions
- Professional installation included
- Service and maintenance plans
Cons:
- Showrooms only available in the Upper Midwest, Ohio, and California
- No rental options
How Arrow Lift Works
Visit your local showroom to compare the high-quality models and products. There, specialists can help you choose an accessibility solution that meets your needs. A free consultation on-site is required to allow the team of professional installers to measure your home and plan your installation.
Once the specialist has the necessary information, you’ll receive a custom quote. If you decide to proceed, a team of licensed technicians will install the product and help teach you how to use it.
Arrow Lift Stair Lifts
Arrow Lift sells custom stair lifts, also known as chair lifts, for homes and businesses, including straight, curved, and outdoor models. The weight capacity is typically 300 pounds, though some models can accommodate 350 to 400 pounds.
To determine the stair lift that’s best for your home, Arrow Lift will send a professional to conduct a free, in-home survey of your stairs.
Arrow Lift Residential Wheelchair Lifts
Arrow Lift’s vertical wheelchair lifts (or vertical platform lifts) can transport a wheelchair or mobility device between levels or over an existing staircase. Vertical lifts can be used indoors or outdoors and have multiple entry/exit configurations to suit your needs and provide peace of mind.
These lifts typically have a weight limit of 750 pounds, including the wheelchair, and can accommodate level differences of 14 feet.
Arrow Lift Home Elevators
If you’d rather bypass the stairs when making your home more accessible, a home elevator could be your solution. Arrow Lift elevators can move up to five levels and accommodate weights from 350 to 1,400 pounds, depending on the model you choose.
To install a full-size home elevator, you’ll need at least 25 square feet of floor space to accommodate an interior cab of 15 square feet. Smaller home elevator models can be installed in as little as 9 square feet of floor space.
The installation process for home elevators is a bit more complicated. It can take anywhere from one to two weeks, depending on the complexity of the elevator.
All Arrow Lift’s private home elevator models adhere to the American Society of Mechanical Engineers (ASME) safety codes. The ASME establishes safety features and quality standards to ensure mechanical devices, such as home elevators, remain safe for your loved ones.
Arrow Lift Availability
Arrow Lift has showroom locations throughout the Upper Midwest, Ohio, and California. Every showroom has stair lift models available to try and home elevator options to view.
- Minneapolis, Minnesota
- Bloomington, Minnesota
- Duluth, Minnesota
- Appleton, Wisconsin
- Des Moines, Iowa
- Cleveland, Ohio
- Columbus, Ohio
- Cincinnati, Ohio
- Westlake, Ohio
- Los Angeles, California
- Fresno, California
- San Francisco, California
- San Diego, California
- Anaheim, California
- Ontario, California
Arrow Lift Costs
Arrow Lift’s costs include installation, warranty, permits, and inspection fees. Final pricing depends on the type of accessibility solution you need, your home setup, and any additional features you select.
| Straight stair lifts | $3,000 – $7,000 |
| Residential wheelchair lifts | $20,000 – $40,000 |
| Home elevators | $35,000 – $100,000+ |
Arrow Lift customers can save 10% to 25% by purchasing a reconditioned stair lift. Stair lift financing is also available for qualified buyers.
Warranties for Arrow Lift Products
- Stair lifts: Limited lifetime warranty covering the drive system and a 1-year labor warranty. The warranty offered for refurbished lifts differs from that for new lifts.
- Wheelchair lifts: 1-year labor warranty and a 3-year parts warranty on most models (varies based on the model selected)
- Home elevators: 1-year labor warranty and a 4-year parts warranty on most models (varies based on the model selected)
Your local Arrow Lift dealer can iron out the specifics of warranty coverage for the model you choose.
Arrow Lift Service and Maintenance
Arrow Lift also offers maintenance and repair services to help protect customers from costly out-of-pocket repairs down the road, including an extended warranty option. There are two optional service plans that provide scheduled maintenance and safety testing at factory-recommended intervals: Performance Basic and Performance Plus.
Plus, Arrow Lift operates a 24/7 call center. Home accessibility solutions like stair lifts, elevators, and wheelchair lifts are long-term investments, and it’s important to conduct regular maintenance checks on your equipment to ensure it lasts for years.
Company Complaints
94% of Arrow Lift customer reviews on ConsumerAffairs are 5 stars, so complaints about the company are hard to find. Most customers are pleased with their buying experience, specifically referencing knowledgeable representatives and the ability to buy top brands customized to their unique needs.
Arrow Lift is accredited by the Better Business Bureau and holds an A+ rating. Its profile has five public complaints, most of which reference repair delays.
Is Arrow Lift Worth It? Our Verdict
Arrow Lift is a great accessibility option for homeowners in the Midwest and California. It is one of only a few manufacturers that offer comprehensive service plans to protect your investment. Plus, company representatives provided fast, helpful responses to our requests for more information.
Arrow Lift FAQs
No, Arrow Lift does not have rental options. However, you can purchase a reconditioned straight stair lift with standard features.
Arrow Lift offers free removal of lifts installed by the company and can also relocate your lift to another home. If you no longer need the lift, Arrow Lift may buy it back, paying you a portion of the original price.
It’s less expensive to install a stair lift than a home elevator. Most standard straight stairlifts cost between $2,500 and $6,000, including installation. Installing a home elevator costs $30,000 to $100,000+, depending on the size and the type. An Arrow Lift Specialist can help you determine which accessibility solution is best for your needs and home setup.
Conclusion
With more than 40 years in the industry, Arrow Lift is a great choice for custom home accessibility solutions. The Arrow Lift team consists of friendly experts committed to offering unwavering customer service. Choose from a variety of models and styles, and protect your investment with service and maintenance plans.