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GoGoGrandparent Review

4 Overall Rating

Bottom Line

GoGoGrandparent is a concierge service for older adults. One of the main offerings is a meal delivery service that helps older adults and people with disabilities order food and maintain a healthy diet through area restaurants without the need to cook. By partnering with services like DoorDash, it allows users to request deliveries via a simple phone call (no smartphone or app needed) making it easier for seniors to access meals.

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(855) 979-2145

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Updated:

January 13, 2026

GET STARTED WITH

GoGoGrandparent

Great for hassle-free transportation and deliveries

See Plans

(855) 979-2145

GET STARTED WITH

GoGoGrandparent

(855) 979-2145

See Plans

About GoGoGrandparent

GoGoGrandparent is a service that helps older adults and people with disabilities access on-demand transportation, food delivery, and other essential services without needing a smartphone or app. It screens and vets services like Uber, Lyft, DoorDash, and Instacart, acting as a middleman between users, allowing them to request rides or deliveries via a simple phone call. The service is especially useful for seniors who may not be comfortable using mobile apps. It also includes safety features like ride monitoring and caregiver notifications.

Designed for seniors and those with disabilities like limited mobility, GoGoGrandparent is an on-demand services company that connects seniors to necessary services like transportation, meal delivery, groceries, and more. Services are vetted for safety and reliability, offering an accessible way for seniors and those with disabilities to maintain their independence.

Common service providers GoGoGrandparent uses include Uber, Lyft, DoorDash, and Instacart. The process is straightforward, eliminating the need for seniors to be tech-savvy. With an account, seniors can request services through a simple phone call and by following easy-to-understand prompts – no app or smartphone is needed. Caregivers can also set up an account to request these services for the elderly in their lives.

GoGoGrandparent includes built-in safety features such as ride monitoring, which provides real-time updates to family members and caregivers, ensuring peace of mind for loved ones.

The company continuously strives to enhance senior independence with additional features such as medication delivery, home maintenance services, and wellness check-ins. By bridging the gap between modern technology and accessibility, GoGoGrandparent is making it easier for older adults to navigate daily life while staying connected to essential services and loved ones.

Pros

Rideshare and delivery concierge service
No smartphone required
Safety features and monitoring available
Highly customizable

Cons

Additional fees often apply

GoGoGrandparent Products & Services

Rides

GoGoGrandparent ride works with third-party service Lyft and Uber drivers to offer a safe and reliable ride service to senior citizens and people with disabilities. You can schedule the transportation service by calling the provided phone number and working with an operator, going through the call center phone menu, or using the online dashboard.

Rides are set up based on screening checks for things like ensuring the car will accommodate a walker, ensuring your destination is ADA accessible, confirming your driver is willing to load ambulatory equipment, and more. Transportation options are monitored throughout the ride to ensure the driver follows the speed limit and takes the best route.

Groceries

Grocery delivery through GoGoGrandparent is delivered to your door on demand or scheduled. GoGoGrandparent works with grocery stores and shoppers to organize your shopping list, track your order, and keep you updated on your order. It also saves your shopping lists, making ordering even easier next time.

Meals

Meal delivery through GoGoGrandparent allows seniors to maintain a healthy diet through nutritious meals from local restaurants as they age. GoGoGrandparent will place your order, confirm your dietary needs are met, track your order, and communicate real-time delivery times to you. Meals arrive hot and hassle-free within 20 to 90 minutes of your order.

Prescriptions

GoGoGrandparent will pick up and deliver your recently filled prescriptions so you never miss a dose. The process is simple. After confirming with the pharmacy that your prescription is ready and a credit card is on file, schedule your pick-up and let GoGoGrandparent handle the rest.

Home Services

Living at home means keeping the house safe and comfortable. As a senior, some tasks are just not something you can handle. GoGoGrandparent can help you schedule vetted in-home care services, home repairs, and more. Services include:

Caregivers
Snow removal
Dog walkers/pet sitters
House cleaning services
Handyman services
Furniture assembly
Hair stylists

If you don’t see a service listed that you need, call anyway. The GoGoGrandparent team is committed to researching the service to assist you and others.

GoGoGrandparent Cost and Pricing

GoGoGrandparent offers four membership levels: Basic, Value, Premium, and Total Care.

Membership fees start at $11.72 per month (billed annually) for the Basic plan and top out at $409.99 monthly for the Total Care plan. Beyond the monthly fee for each plan, each service also incurs a fee.

At the Basic level, members are charged $.27 per ride minute (plus the ride cost by the provider), and there’s a $5 fee for using an operator to schedule the ride. There is no operator fee if you schedule your own rides. Meal delivery is $4.25 to $8.50 per meal order, plus the cost of the meal.

Fee prices decrease with each plan. By comparison, the Total Care plan includes unlimited operator-ordered ride minutes, and meal delivery is $2 to $4 per order.

GoGoGrandparent Complaints

GoGoGrandparent gets mixed customer reviews from users and caregivers. Many users report a positive experience and appreciate the service for providing independence and peace of mind. However, several reviews highlight concerns, including high costs, billing disputes, and inadequate customer support. GoGoGrandparent is BBB-accredited and receives an A- rating.

GoGoGrandparent FAQs

Is GoGoGrandparent safe for the elderly?

GoGoGrandparent’s ride service uses drivers who are vetted and verified through Uber and Lyft. Although these drivers are not trained to work with older adults, GoGoGrandparent offers services to assist individuals from the door to the car upon request.

What does GoGoGrandparent cost?

There are four monthly plans to choose from. The cost ranges between $11.72 and $409.99 per month (paid annually), depending on the level of service, plus applicable fees for the concierge service and the payment for the actual service rendered.

How does GoGoGrandparent work?

Simply sign up on the website or call their toll-free number and register. You will provide some basic details, payment, and emergency contact information. Once signed up, you’re ready to start using the service.

To use the service, just call and follow the prompts to request your service. GoGoGrandparent coordinates and monitors the rest for you.

Is GGG an emergency medical transportation service?

No, GoGoGrandparent is not a replacement for an ambulance or medical transportation (emergency and non-emergency). The service can be used for transportation to medical appointments, but the rides are just that: rides. Passengers need to be able to get from the car to their appointment without physical assistance.

What are GoGo Grandparent’s hours of operation?

You may call and schedule a ride service 24/7.

Conclusion

GoGoGrandparent provides a valuable and accessible solution for seniors who want to maintain their independence while aging in place. By offering rides, meal and grocery delivery, and in-home services, the platform simplifies daily living for older adults while giving caregivers peace of mind.

The concierge-based system eliminates the need for a smartphone, making it easy for those unfamiliar with apps. At the same time, caregivers benefit from real-time monitoring, safety features, and service oversight to ensure their loved ones are well supported.

While additional costs and some reported customer service concerns exist, GoGoGrandparent remains a convenient option for seniors and their families seeking reliable assistance with transportation and essential services.

6 GoGoGrandparent Reviews

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March 01 2026 12:18AM

GoGoGrandparent Is Simply A Billing Scam!!! Fail To Show Up Four Times! And though I called in to ask where the car was each time, no car arrived. I have never had a single ride from GoGoGrandparent and for that they charge me $16 per month.

I am preparing to move so I closed my checking account and the had the nerve to call me about their inability to charge my account. I’m older now and my hair is a bit grayer but I still have my redhead temper. I am going to fight this to the end!

Patricia R.

Newberry Springs, CA

February 13 2026 6:05PM

I can remember being excited about finding GoGo Grandparents as a concept. Originally their fees were much lower than Uber/Lyth. Of course that all changed with “For Hire”. Now they have extra services and exorbitant fees.

I am disabled and wasn’t feeling too well. I called for Grocery Order Pickup information. I listened for 3-5 minutes, while a young man stumbled thru a word salad about the number of bags, what did I order? (Weight?), Anything large? Bulk? (Paper towels or TP?) Will Kroger put the bags in the trunk? Will we have to bring them to your front door?

I swear that I could hear a calculator noise! And will you need to be picked up and returned home? I decided that this wasn’t a SERVICE, that I could afford. I was estimating my expenses would be around $45.00!!

I ordered a ride from Lyft to Kroger. They bought the groceries out with in minutes and put them in the trunk. I ordered a ride home and paid for the ride of $18.00. Now I have free delivery from Whole Foods, Kroger and Walmart and CVS! (I pay $5 Monthly for unlimited delivery or USPS)

Another ** fee I encountered while on their phone service was: “this is a busy time and there will be a $5. Extra charge- Do you accept this? Do you want to cancel? Press 1 to accept the fee and press 2 to cancel!" Talk about extortion. They have to put your debit/credit cards on their file, as there is no App.

My husband has a folding wheel chair 38 lbs. He originally used just the phone to order his ride, and then he had so many issues with them not coming to pick him up and being late to the VA by 30 minutes. Then they would not pick him up from the VA clinic in Marietta and he had to rely on the goodness of a stranger to bring him all the way home.

He’s gotten a Lyft at the VA hospital on Claremont Road and the VA ordered him a ride and charged us $60. As it was an EMS vehicle. He has been late almost every time he’s used their services period or the car which was ordered by the system doesn’t show up but nobody calls you to tell you you need to call them in order another car. So you sit there or stand there waiting in your clothes is that the car that they were gonna send is not gonna show up at all!!

All these services that they have, I can’t imagine ordering a nurse to come to the house in the reliability of them to execute these services. I’m sure is bizarre. Because ordering a car is very easy but not for go-go.

One morning he ordered a car with the concierge and the same problems were there, what’s the point? What is the monthly fee for? Then there was the time that we ordered a car and they wanted my drivers license and my debit card number and my picture in order to match my face with my drivers license picture. Meanwhile, we had been a customer for years maybe 2/3.

Linda S.

Atlanta, GA

November 02 2025 3:27PM

I needed a ride from Newark International Airport to my home when I arrived from a trip to Florida. I have been paying a small monthly fee for their service and felt I could use it. The ride fee was approximately $76, slightly higher than what I paid to get to the airport. It was worth it for me, since the driver arrived within 15 minutes of my call. I will try using them for other local trips in the future.

Roselyn A.

Teaneck, NJ

October 22 2025 11:10PM

This service is great in theory but not in practice. They promise the world by offering a number of helpful services, that rarely work without a problem. I’ve been left stranded for previously arranged rides to and from Dr Appts, had drivers clueless when ordered for prescription pickup/delivery. They are basically a middle man calling random Uber or Lyft drivers, which you could do yourself. Fee structure is misrepresented and fees are exorbitant! Their Website is absolutely useless…dreadful. It may be okay somewhere, but in my area GoGoGrandparent stinks! They should be ashamed!

Laura C.

Bloomington, IN

June 03 2025 8:22PM

Needed a ride. Couldn't get through Lyft or Uber and seen GoGoGrandparent call wasn't a long weight... then got registered within 5 min or less. Next thing I know finished up in no time put card on there and my ride was pulled up in about 10min. I was on my way.. I like it...I'd tell anyone go for it specially if you don't use the computer. Well one call and you're connected your ride is coming with the same company's I couldn't get through to. Thanks GoGoGrandparent made my ride a lot easier today.

Sherman L.

Austell, GA

May 24 2025 4:54PM

We had a driver, Joe from Korea, that took us to the wrong hotel after a concert. They charged me a sign up fee first. When leaving the concert Joe picked us up and carried us to the wrong motel 6. He said, "We are here." No not the right motel 6. "You have to get out. I have another appointment." I said, "You haven't finished this appointment yet." He kept saying get out. We did get out not knowing where we were. Call their number again. They sent us a new driver. First time ever in Uber for both of us. We are older in age and for him to just drop us out like he did and leave us there. He couldn't understand what we were saying. Very little English he spoke. They charged me for 3 rides plus sign up fee. Never again will I use this group. GOGOGRANDPARENT. IT SUCKS.

Kathy H.

Montgomery, AL

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