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Aloe Care Review
4.5 Overall Rating
Bottom Line
Aloe Care Health’s voice-activated medical alert system allows seniors to live safely in their homes and stay connected with family and caregivers. The system provides access to an emergency response team 24 hours a day by voice command. Aloe Care’s Essentials, Essentials Plus and Total Care devices automatically detect air quality, room temperature and motion. These three medical alert systems provide fast access to help or a hands-free conversation with loved ones.
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About Aloe Care Health
Aloe Care Health’s voice-activated medical alert system helps seniors live safely at home while staying connected with family members and caregivers. The system offers 24/7 access to an emergency response team by voice commands. Aloe Care’s Essentials, Essentials Plus, and Total Care devices automatically monitor air quality, room temperature, and motion. All three systems offer quick access to emergency assistance or hands-free communication with loved ones.
Many adult children wish for better communication with aging parents who live alone. Older adults who are aging in place worry about getting help quickly in an emergency. Aloe Care Health’s medical alert system helps overcome communication and safety challenges using advanced yet affordable technology.
Aloe Care’s Health Essentials, Essentials Plus, and Total Care medical alert systems are voice-activated and can instantly connect to emergency services, family members, or other caregivers. These award-winning devices are easy to set up and improve communication necessary for better health care for retirees. The systems work via cellular signal or Wi-Fi and include features like fall detection, CO2 alerts, and multiple options to call for help or check in with a caregiver or family member.
Pros
- Voice-activated emergency assistance
- Ability to communicate with an unlimited number of contacts
- Air-quality alerts and motion detection
- Easy to set up
- An optional mobile device for use on the go
Cons
- The Mobile Companion requires AT&T LTE mobile network coverage
Aloe Care Health Medical Alert Smart Hub
The Smart Hub is at the center of each Aloe Care Health medical alert system. This device enables hands-free, two-way communication 24/7 with family members, caregivers, or an emergency response center. The Smart Hub’s air quality sensors detect carbon dioxide and VOC levels, air temperature, falls, and unusual motion in the home.
The Smart Hub is a secure smart speaker activated by voice recognition or pressing a button. Users can speak with people assigned to their Care Circle or request emergency help. Repeating the word “emergency” automatically connects the user to Aloe Care’s emergency response team.
Saying “call my family” allows users to address non-urgent needs or chat with family members through the Smart Hub. Care Circle members can use the mobile app to call the Smart Hub, and users can answer using a voice command.
| Feature | Essentials | Essentials Plus | Total Care |
| Voice-activated help and 24/7 emergency call center | √ | √ | √ |
| Help button and call hub base station via mobile app | √ | √ | √ |
| Amplification for hearing impaired | √ | √ | √ |
| Monitors air temp and quality (VOC/CO2) | √ | √ | √ |
| Motion automatic fall sensors | 𝑋 | √ | √ |
| Portable emergency response device | 𝑋 | √ | √ |
| Automatic bathroom fall detection | 𝑋 | 𝑋 | √ |
| Monthly fee | $39.99 | $59.99 | $79.99 |
Aloe Care Health Essentials Medical Alert System
Aloe Care Health’s Essentials package includes the Smart Hub and a Care Button. Users can choose a wearable Care Button on a lanyard around their neck or wrist and press it to request help. The Care Button functions within 200 feet of the Smart Hub and is not intended for use outside the home.
The Smart Hub also monitors the home environment, as described above, and includes a motion sensor.
Aloe Care Health Essentials Plus
The Essentials Plus system includes Aloe Care Health’s Mobile Companion, a 4G LTE device designed for use outside the home in emergencies or to automatically request help after a fall. The Mobile Companion is worn as a pendant or carried in the user’s hand. A vibration feedback feature makes the device helpful for users with visual or hearing impairments.
The Mobile Companion includes GPS, enabling Care Circle members to locate the user at any time. GPS also enables Aloe Care’s response team to provide emergency services with the user’s precise location. The device requires up to six hours for a full charge, which lasts up to five days. The Mobile Companion operates independently of the Smart Hub and can be used indoors; however, it functions only on AT&T and Verizon’s mobile networks.
Aloe Care Health Total Care Medical Alert System
Total Care includes everything in the Essentials Plus package, along with a specialized automatic fall detection sensor. Since most falls happen in the bathroom, the Smart Fall sensor is designed specifically for that environment. The device creates a 3D map of the bathroom by guiding the user through voice prompts while they walk around the room.
If the system detects someone lying on the floor for more than a couple of minutes, the Smart Fall sensor initiates a two-way call with an Aloe Care Health agent for triage. If there’s a need for help, the agent dispatches emergency services. Care Circle members also receive a notification on the Aloe Care mobile app.
The Total Care package also includes two fall sensors that learn the home’s daily motion patterns. If the system detects inconsistent activity, it notifies the Care Circle via the mobile app. With the Smart Hub and Smart Fall sensors, the Total Care system includes a total of four motion sensors.
Aloe Care Health App for Android and iPhone
The Aloe Care caregiver app for Android and iPhone works with the Smart Hub. The app is secure and functions only with authorized credentials and an activated Smart Hub. The Care Circle determines who can communicate with the user, with four access levels to system features and information.
The Aloe Care family app has these features:
- Start a two-way conversation through the Smart Hub
- Receive alerts triggered by voice commands or button presses when the user needs assistance
- Request 24/7 professional assistance on the user’s behalf
- Track caregiver arrivals and departures and view notes from other Care Circle members
- Receive alerts about in-home and outdoor temperatures, CO2 levels, and VOC levels
- View the user’s location when they are using the Aloe Care Mobile Companion
Aloe Care Health Medical Alert Costs
The Aloe Care Essentials system has an upfront, one-time equipment fee of $199.99 and a $39.99 monthly service fee. Essentials Plus costs $349.99 with a $59.99 monthly fee, while the Total Care package is $449.99 with a $79.99 monthly fee. The company occasionally offers promotional pricing, allowing customers to save $50 to $100 on equipment and up to $10 per month on service fees.
Aloe Care also sells the Mobile Companion as a stand-alone device without the Smart Hub. The regular price is $149.99 for the hardware and $44.99 per month for service.
Wireless service is included in the monthly fee, and customers can cancel at any time since there is no service contract. Aloe Care Health offers a free month of service for U.S. military members. Every medical alert system includes a 30-day money-back guarantee, and the mobile app is free with a one-year warranty that covers defects in materials and workmanship.
Where to Buy an Aloe Care Health Medical Alert System
You can order an Aloe Care Health medical alert system directly from the company’s website. The website also provides a phone number for questions or to place an order.
Aloe Care Health Complaints
We found no Better Business Bureau rating or complaints filed against Aloe Care Health. SeniorLiving and PCMag give Aloe Care’s medical alert system 4 out of 5 stars, and Aging.com gives the company 4.5 out of 5 stars, respectively. SafeHome.org also rates Aloe Care Health favorably with an 8.6 out of 10.
Aloe Care Health has received awards for its medical alert innovations from Today’s Caregiver, PCMag, IoT Breakthrough, and MD Tech Review. In February 20212, the Stevie Awards recognized Aloe Care for the “Best Use of Technology in Customer Service in Telecommunications Industries.”
Aloe Care Health FAQs
Aloe Care equipment costs range from around $150 to $350, and monthly monitoring fees typically run from $30 to $50, but pricing depends on the device and plan you choose. Higher-tier packages with features like automatic fall detection, motion sensors, and additional devices will be on the higher end of the price range.
Aloe Care Health provides caregiver communication and emergency response around the clock through a voice-activated hub and connected devices. The system connects seniors to a professional monitoring center and allows them to call for assistance with voice commands or a button push. Depending on the plan, it can also detect motion, monitor the quality of the air, and use a mobile app to send real-time alerts and location tracking to caregivers or family members.
Yes, you can move the Aloe Care Smart Hub to another location as long as it has access to power and a reliable cellular or Wi-Fi connection, depending on your model. Once plugged in, it should automatically reconnect to the monitoring service, ensuring a quick response time and uninterrupted access to its emergency response and communication features.
You can use the Aloe Care mobile app to set up the Smart Hub, but it isn’t required. Just plug the Smart Hub into an outlet and follow the voice prompts for instructions to set up the device. Be sure not to plug the Smart Hub into an outlet controlled by a light switch. You probably won’t need assistance, but you can call the customer support number if you need help.
Yes, you can add new caregivers to the Aloe Care medical alert system at any time. Caregivers are added to the Care Circle through the mobile app. Enter the caregiver’s name and email address, and they will receive an invitation to join your Care Circle. Follow the same procedure to change a contact’s phone number or other information.
You never have to buy batteries for your Aloe Care Health system. All components are rechargeable, along with a backup battery.
Aloe Care Health recommends Wi-Fi, but it’s not required to use the Smart Hub. You can use the 4G LTE cellular network instead, with no need for a landline. The 4G LTE network serves as a backup if you are using Wi-Fi.s
Conclusion
Aloe Care Health’s medical alert systems leverage technology to improve safety, well-being, and communication at a reasonable cost. Seniors living independently, as well as their loved ones and caregivers, can enjoy greater peace of mind knowing help is only a voice command away. The GPS-enabled Mobile Companion extends medical alerts to areas serviced by AT&T’s nationwide 4G LTE network. Aloe Care Health earns high ratings across multiple review platforms and offers customers 30 days to decide whether to keep the device or receive a full refund.