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Lively Review
4.5 Overall Rating
Bottom Line
If you’ve been thinking about getting a medical alert system for yourself or a loved one, Lively Medical Alert devices are highly-rated for helping people live more independently, and the company has been providing simple-to-use medical alert devices and smartphones for seniors for over a decade. We chose Lively for inclusion in our Best Medical Alert Systems guide because of affordable plans and upfront cost, fast response times, and top notch customer service.
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About Lively
If you’ve been thinking about getting a medical alert system for yourself or a loved one, Lively Medical Alert devices are highly rated for helping people live more independently, and the company has been providing simple-to-use medical alert devices and smartphones for seniors for over a decade. We chose Lively for inclusion in our Best Medical Alert Systems guide because of its affordable plans and upfront cost, fast response times, and top-notch customer service.
Lively, formerly known as GreatCall, is a technology company based in San Diego and has been operating since 2005. The company offers Lively devices designed to help older adults age in place, featuring streamlined designs and built-in accessibility and safety features.
Lively is primarily known for ts Jitterbug Flip2 and Jitterbug Smart4 cellphones, as well as the Lively medical alert device and the Lively Mobile2 Alert, which connects users to 24/7 emergency help.
Pros
- Connects to 24/7 assistance, caregivers, and emergency responders
- Water-resistant for everyday wear and activities
- Runs on reliable Verizon cellular network at no additional charge
Cons
- Speaker quality may diminish in noisy settings
- Lively Mobile Plus requires a nightly charge
Lively Products and Services
Lively Mobile2 Medical Alert
The Lively Mobile2 is Lively’s newest all-in-one medical alert device designed for active older adults who want reliable protection at home or on the go. The device includes a charging dock, a charger, a magnetic lanyard, and a belt clip, giving you multiple ways to wear it comfortably throughout the day. It’s compact, lightweight, and water-resistant, so it can even be worn in the shower.
Built-in GPS location tracking helps Lively’s U.S.-based Urgent Response agents quickly locate you in an emergency, while the loud, clear two-way speaker lets you talk directly to an agent through the device—no smartphone or smartwatch required.
When you press the call button, the Lively Mobile2 connects you to a certified Lively Urgent Response agent located in a U.S.-based call center within seconds through the nation’s largest cellular network. The agent can confirm your location, assess the situation, and contact family members or emergency responders as needed.
Optional fall detection automatically triggers a call for help if a sudden fall is detected. Together, these features make the Lively Mobile2 a dependable choice for users seeking peace of mind and continuous access to assistance wherever life takes them.
Lively Mobile2 Key Features
There are several key features available with the Lively Mobile2, depending on the monthly plan you choose. They include:
Urgent Response
With just one press of the help button, you’re instantly connected to a certified Lively Urgent Response agent from the monitoring center—available 24/7, day or night. These trained professionals can locate you through GPS, contact emergency services response team, and notify loved ones if needed. Whether it’s a medical emergency or you simply feel unsafe, you’ll always reach a real person who’s ready to help.
Lively Link App
The Lively Link app keeps families and caregivers connected and informed. Through the app, loved ones can see your device’s battery level, check your location if there’s an alert, and receive notifications in an emergency. It’s designed to give caregivers peace of mind while helping older adults maintain their independence.
Care Advocate
The Care Advocate service gives you access to a personal care coordinator who can help you set health and wellness goals, find resources, and make sense of confusing medical or insurance information. It’s like having a knowledgeable partner to guide you through the details of managing your health.
Nurse On-Call
With Nurse On-Call, you can speak directly to a registered nurse or board-certified doctor without leaving home. This service can answer health questions, discuss symptoms, and even provide prescriptions when appropriate. It’s a convenient option for times when you want medical advice but don’t need to visit a clinic.
Lively Mobile2 Pricing
The Lively Mobile2 has a one-time device cost of $79.99, plus taxes and fees. After purchasing the device, customers choose a monthly service plan to activate 24/7 monitoring. There is no contract required.
Lively Monthly Service Plans
Lively offers two plan options—Basic and Premium—both designed to fit different levels of support and peace of mind.
- Basic Plan – Starts at $24.99 per month and includes access to Urgent Response and the Lively Link app, which keeps caregivers and loved ones informed in real time.
- Premium Plan – Includes all Basic Plan features, along with Care Advocate and Nurse On-Call for personalized health guidance and support.
All plans are month-to-month with no long-term contracts, and service is powered by the nation’s largest cellular network for reliable coverage wherever you go.
Lively’s Optional Add-Ons
Customers can add fall detection to either plan for $9.99 per month. This feature automatically connects users to help if a fall is detected, even when they can’t press the help button.
How to Buy Lively Mobile2
Lively Mobile2 is available for purchase through the Lively website. Lively is a Best Buy Health company. If you would prefer to purchase it in person, enter your ZIP code in the store locator on the site to find the nearest Best Buy.
Lively Medical Alert Customer Reviews
Overall, Lively earns high marks for device ease of use, caregiver connectivity, and emergency response support. On the Better Business Bureau (BBB) site, Lively holds an A+ rating, which reflects its accreditation and overall standing in consumer trust.
Many users highlight the peace of mind that comes with the Mobile2 device: one-button access to help, clear audio, and reliable response times. From ConsumerAffairs, the system is lauded for simplicity and caregiver-friendly features, though a few users say they faced issues with device charging or setup.
On the flip side, some reviewers raise concerns about billing and customer-service responsiveness. For example, multiple Trustpilot reviews mention long wait times for support or difficulty canceling the service.
As with any service, it’s wise to test the equipment early, review the contract terms carefully, and keep an eye on billing practices so you get the full benefit of the system without unexpected issues.
GreatCall Lively Medical Alert FAQs
First, your family member, emergency contact, or caregiver must install the Lively Link app on their smartphone. Then, they will receive an alert through the app on their phone if they press the emergency button to call for help. This service is available with both the Basic and Premium monthly plans.
Lively Mobile2 has an optional fall detection feature as an add-on. Its internal technology can detect sudden changes in body acceleration, which happens during a fall. If the device detects that you’ve fallen, it automatically contacts Urgent Response agents. They can use your GPS tracking to send help to your exact location in the event you are unconscious. You need to wear the Lively Mobile Mobile2 on a lanyard around your neck to enable fall detection.
There are no long-term contracts or hidden activation fees required to start service with the Lively Mobile2. After paying the one-time equipment fee, customers simply choose a monthly plan and can activate it online or over the phone with help from a Lively representative. Setup is quick, user-friendly, and straightforward. Most users can get the device up and running in just a few minutes.
Compared to competitors, such as Bay Alarm Medical, Medical Guardian, and Life Alert, the Lively Mobile2 stands out for its simplicity, mobility, and flexible pricing. Using cellular coverage, no base station, landline, or Wi-Fi is required. Lively also offers unique features, such as the Lively Link caregiver app, Nurse On-Call, and Care Advocate services, that go beyond the traditional emergency monitoring offered by competitors. While other brands provide excellent protection, Lively’s focus on connection, wellness support, and easy setup makes it a strong choice for active older adults who want reliable help on the go.
No long-term contract is required with Lively. The Lively Mobile2 offers a flexible, month-to-month plan that can be changed or canceled at any time without penalties, giving you the freedom to adjust your service as your needs evolve. This makes it a convenient option for those who prefer commitment-free coverage with easy cancellation.
Conclusion
The Lively Mobile2 offers dependable protection and an easy way to stay connected wherever you go. With 24/7 Urgent Response, optional fall detection, and wellness tools like Nurse On-Call and Care Advocate, it provides more than emergency support—it’s everyday peace of mind for you and your loved ones. Whether you’re out running errands or relaxing at home, Lively helps you feel safe, supported, and independent.
For comparisons with other medical alert systems, read: