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MobileHelp Review
4.8 Overall Rating
Bottom Line
MobileHelp provides three medical alert systems: Duo, Classic and Solo. Each system includes features like cellular and GPS tracking, wrist buttons, and a MobileHelp Connect smartphone app.
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About MobileHelp Medical Alerts
MobileHelp provides three medical alert systems: Duo, Classic, and Solo. Each system includes features like cellular connections and GPS tracking, wrist buttons or smartwatch, and access to the MobileHelp Connect smartphone app.
MobileHelp, based in Boca Raton, FL, has been in business for over 15 years. The company provides medical alert systems that notify emergency responders, family, or caregivers if the user experiences a medical emergency.
Service plans are available on a monthly cost basis with no long-term contracts, and discounts are offered for annual prepayment. MobileHelp was one of the first companies to provide cellular-based medical alerts for seniors who are often away from home. Coverage is available through the AT&T mobile network, while home service includes an affordable base station setup.
MobileHelp stands out as one of the easiest companies to work with, offering medical alert protection both at home and on the go. Base stations, wearable devices, and accessories arrive within a week and feature simple, DIY installation with no technician required. No landline is required for MobileHelp’s in-home systems or mobile devices. Since the system runs on a cellular system, customers don’t need to open a cell phone account or sign a contract with a mobile carrier.
Additionally, MobileHelp earned our award for Great Technology in our comprehensive guide to the best medical alert systems.
Pros
- First company to offer mobile system monitoring
- Highly trained, state-of-the-art response team
- Flexible pricing and accessory options for a range of needs and budgets
Cons
- AT&T network coverage may be limited in some areas
How Does MobileHelp Work?
The mobile unit connects with either a fall detection pendant or a wristband worn by the user. When the distress button is pressed or when the automatic fall detection senses a fall, the device uses cellular service to alert the MobileHelp team. With a 600-foot range between the base station and wearable devices, most users will have complete coverage in their home and much of their yard.
Customers who choose the MobileHelp Solo or Duo plans gain access to nationwide cellular coverage with GPS tracking, allowing loved ones to locate them during emergencies outside the home.
What Makes MobileHelp Stand Out?
MobileHelp offers more than standard emergency monitoring. Features like medication reminders and the MobileHelp Connect portal allow family members, caregivers, and friends to stay involved in the user’s care.
Seniors can choose how much involvement they want, and the system adapts as needs change. MobileHelp provides the convenience of a traditional in-home monitoring system combined with the portability of a mobile GPS device, something few competitors offer in a single package.
MobileHelp Accessories
Additional accessory plans are always available for purchase. These include the fall buttons for $11/mo, and the wall mount buttons, which are useful for placing in high-risk places in the home, such as the shower area, for a $2.95 monthly fee. MobileHelp also sells car chargers and lanyards on its website.
MobileHelp Costs
There are equipment fees for purchasing or renting when you have an active service plan. Plans range from $24.95 – $44.95 per month, with discounts for annual payment. Beyond the plan price, there are no hidden contracts, commitments, or activation fees.
MobileHelp offers three systems: Classic, Solo, and Duo. All three systems include waterproof pendants and wrist buttons. Each system also includes a monitoring service, two-way voice functionality, and their MobileHelp Connect® service. Fall Button can be added for $11 per month. You do not need to have a landline system for any of the systems or service plans.
| MobileHelp Classic System | MobileHelp Solo System | MobileHelp Micro System | MobileHelp Duo System |
|---|---|---|---|
| $24.95/month* | $34.95/month* | $34.95/month* | $44.95/month* |
| Cellular Base Station Only | Mobile GPS Only | Mobile GPS Only | Cellular Base Station & Mobile GPS |
| Medication Reminders | Medication Reminders | Medication Reminders | Medication Reminders |
| MobileHelp Connect family access | MobileHelp Connect family access | MobileHelp Connect family access | MobileHelp Connect family access |
*Annual plans offer significant savings over monthly plans and usually include at least one or two free months of service with full prepayment. Customers may also choose quarterly or semi-annual plans.
The Classic System is the most affordable option. It connects a stationary base unit to cellular service and is best for older adults who spend most of their time at home and don’t need GPS coverage.
The Solo System is a good value for active users who want protection away from home. It can also provide at-home coverage if AT&T service is strong indoors. Setup is minimal, charging is simple, and it’s plug-and-play ready even for users with basic technical skills.
The Home Duo System offers the most comprehensive coverage. It combines whole-home monitoring with GPS protection on the go. Users benefit from medication reminders, easy-to-wear devices, and automatic fall alerts, even outside the home. It’s ideal for seniors who travel often or want continuous protection wherever cellular service is available.
MobileHelp Warranty
MobileHelp owns the equipment is supplies, so if your device malfunctions, the company will send you a replacement. The company offers a 30-day money-back guarantee, allowing customers to try the equipment risk-free and return it if unsatisfied. Customers are responsible for any lost or damaged equipment.
The optional Connect Premium plan helps reduce costs if equipment is lost or damaged. The service is available for an additional $5 per month. With this plan, equipment can be replaced after paying a small deductible instead of covering the full cost of repairs or replacement.
MobileHelp Customer Service
MobileHelp partners with Rapid Response, whose customer service team and monitoring center are available 24/7 and typically answer in as little as 17 seconds. Rapid Response’s highly-trained staff supports both medical alert and home security companies from facilities in New York and California.
In 2016, Rapid Response received the CSAA Central Station of the Year Award and is UL-certified to meet the strict requirements for monitoring New York City fire systems. MobileHelp also offers live chat on its website to quickly address technical issues, customer service questions, or product clarifications.
MobileHelp Complaints
MobileHelp holds an A+ rating with the Better Business Bureau (BBB) and is recognized for providing strong customer service. Customers appreciate the variety of wearable options, which are designed to resemble other tech devices on the market and blend in discreetly. The company is also praised for adapting well to the evolving medical device market. To meet changing customer needs, MobileHelp makes it simple to upgrade, add on, or change plans and equipment to suit seniors.
MobileHelp FAQs
At the touch of a button, MobileHelp connects you to a monitoring center that is open around the clock. The system instantly notifies trained emergency operators when you press the button on your wearable pendant or wrist, or when a fall detector is activated. They evaluate your condition, get in touch with nearby emergency services if necessary, and can also let family members or caregivers know. Knowing that assistance is always accessible at home or while on the go gives comfort to the user.
Once fully charged, the neck pendant and wrist button can last up to five years on a charge. If you have a plan that includes a mobile device, it should be charged daily. The base station battery lasts 30 hours or more during a power outage.
As soon as you press the help button or the fall detector triggers, you are immediately connected to MobileHelp’s response team. The response time of local emergency services will vary depending on your location. The system can also be programmed to notify family members when the help button is pressed, providing an additional layer of support.
All accessories operate on battery power, with the battery life noted above. The base station should remain plugged into a power outlet, but in the event of an outage, its backup battery will automatically activate. The base station’s 30-hour battery provides more than a full day without electricity.
Many people who could benefit from a home MobileHelp medical alert system may not want or need the extra features included with modern cell phones. MobileHelp provides cell phone-like benefits such as mobility, location tracking, and on-the-go security without requiring a separate phone or plan. The system also offers safety outside the home without requiring a contract.
The wrist buttons, neck pendants, and Fall Buttons are water-resistant and safe to wear while bathing or showering. However, they are not designed for extended underwater use, such as swimming in a pool or ocean. The base station, wall buttons, and mobile device are not waterproof and should be kept dry.
Yes, MobileHelp reviews are, in general, trustworthy because they are written by actual customers who have shared their experiences with the company’s services. Numerous reviews emphasize the user-friendliness, responsiveness, and trustworthy customer service. Although individual experiences may differ, the reliability of these reviews is supported by consistently positive feedback from a variety of platforms and MobileHelp’s A+ rating from the Better Business Bureau.
Conclusion
MobileHelp was the first brand to integrate cellular coverage into its home safety and monitoring systems, giving users the ability to get medical help and feel safe anywhere. Since many seniors are unwilling or unable to use a cell phone daily, MobileHelp offers a simple, low-maintenance medical alert device that incorporates this technology. As more seniors stay active outside the home, MobileHelp provides safety, security, and independence for users of all ages.
For comparisons with other medical alert systems, read: