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SilverBills Review
4.5 Overall Rating
Concierge Service
Cost
Features
Technology
Bottom Line
SilverBills can take care of paying household bills, so you never have to worry about forgetting to make a payment or dealing with incorrect charges again
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About SilverBills
SilverBills takes care of paying its clients’ household bills, so you never have to worry about forgetting to make a payment or dealing with incorrect charges again. SilverBills is a concierge bill payment service that monitors what’s due in your accounts to detect fraudulent charges and ensure you’re not overpaying.
Sometimes people wish to outsource household bill management to professionals, just as they do with tax preparation. SilverBills is a professional concierge bill manager. SilverBills receives, scrutinizes, and stores bills, ensuring they are paid correctly and on time. This company also monitors charges to prevent fraud, but it’s not a dedicated identity theft company.
SilverBills is a customer-centric concierge service that uses a simple process:
- You provide SilverBills with a copy of each bill
- Going forward, SilverBills will receive your bills directly from your vendor
- SilverBills inspects the charges for accuracy
- You get a phone call if there are any issues with your bills or payment, before problems start
- If the amount is correct, SilverBills authorizes your vendor to deduct their payment
Customers enroll an average of 10 bills with the service, but you can add as many or as few as you like. You’re also safe from financial exploitation because Silverbills does not control your bank account.
Pros
- Bills get paid on time, every time
- Monthly paper statements are available
- Pays one or all of your bills
- Checks invoices for accuracy and customary charges
Cons
- No costs listed online
- No mobile app
SilverBills: Much More than an Online Bill Pay Service
Once you sign up with SilverBills, send the company a copy of each bill you wish to add to its service. You will be paired with a dedicated account manager whom you can contact at any time. SilverBills then authorizes future payments after scrutinizing and approving charges, and you can continue to receive invoices if you prefer. You can add more bills or tell Silverbills to stop paying a vendor at any time.
If SilverBills finds a problem with the amount on a bill, a representative works with you and the vendor to remedy the issue.
Accessing Your SilverBills Account
You receive a monthly statement reviewing your payments, but you can also access your account 24/7 by logging into SilverBills’ website. SilverBills guarantees accurate, on-time payments, and you can contact your account manager at any time. While errors are very rare, this guarantee ensures you never lose money if there is a problem with a payment.
| Bank-level security | Pays both electronic and paper bills |
| Guaranteed correct, on-time payments | Dedicated personal service |
| Fully insured for liability and theft | Ensures adequate funds to cover bills |
| Add or remove payees any time | Prorated refund after cancellation |
SilverBills vs. Autopay
SilverBills and autopay services are similar but not identical. You can set up autopay with most companies you regularly pay with online banking, including electric companies, insurance carriers, credit card companies, health care providers and water utility companies. Autopay pays your bills on time as long as a national holiday or weekend doesn’t interfere with your bank’s payment cycle.
Autopay can’t catch overcharges, and it won’t warn you if your account is close to overdrawn. SilverBills reviews monthly charges and guarantees on-time payment. A SilverBills representative calls you if a bill doesn’t look correct and works with you and the billing company to resolve issues. SilverBills also lets you know if there’s a danger of insufficient funds in the account you use to pay bills.
SilverBills Cost
SilverBills costs $99 per month. While this may sound expensive, consider how much you’ll save in terms of time, late payment charges and postage.
You can cancel with SilverBills at any time. If you cancel and request a refund, SilverBills returns a prorated portion of your unused fees.
How to Enroll with SilverBills
Call SilverBills or click the email icon at SilverBills.com to sign up for services. The company then sends you an agreement via mail, email, text, or fax. Return the contract with a canceled check for the account you intend to use to pay bills. Next, submit a copy of each bill you want to enroll. Once you’re enrolled, SilverBills will provide you with concierge-level household bill services and deduct their monthly fee from your account.
SilverBills Complaints
The Better Business Bureau gives SilverBills an A+ rating and reports no consumer complaints. Customers rate the company 5 out of 5 stars on its Facebook page.
SilverBills FAQs
No, you can continue to get bills, invoices, and statements in the mail.
SilverBills does not have direct access to customers’ checking accounts. The company can see read-only data, but it can’t make changes to your bank account. You give the companies you do business with permission to debit bill payments electronically, but these payees can’t access or see anything in your financial accounts.
Yes. Provide SilverBills with a copy of a power of attorney, and your representative can sign the service agreement for you. A power of attorney can also set up your bills and authorize payments.
You can either view your SilverBills account online or check your monthly SilverBills statement. If you are visually impaired, a SilverBills representative can call you each month to go over your bill payments.
You can email or call SilverBills with any questions. The company also provides a contact form on its website. Representatives work from 9 a.m. through 7 p.m. ET Monday through Friday, and 10 a.m. to 4 p.m. ET over the weekend.
Conclusion
SilverBills manages your household bills, checks for inaccurate charges you may miss and safely stores your bills. The service is excellent for those aging in place because they receive trustworthy bill management assistance from professionals.
While the cost may seem steep at first glance, SilverBills’ service includes a dedicated account manager to oversee bills and electronic payments, authorize checks, and act as a safeguard against incorrect invoices. This account manager is also at your disposal to answer questions or make changes to your account.