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Stannah Review
4.4 Overall Rating
Bottom Line
Stannah Stairlifts, Inc. is a manufacturer and installer of stairlifts for consumers who have difficulty managing the stairs in their home due to aging, pain, limited mobility or disability. Established in 1867, Stannah is a fifth-generation family-owned business with US headquarters in Massachusetts. It operates across the US and in 40 countries around the world through a network of authorized dealers. Since the company’s inception, it has provided stairlifts to over 750,000 consumers.
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About Stannah Stair Lifts
Stannah Stairlifts, Inc. is a manufacturer and installer of stairlifts for consumers who have difficulty managing the stairs in their home due to aging, pain, limited mobility, or disability. Established in 1867, Stannah is a fifth-generation family-owned business with U.S. headquarters in Massachusetts. It operates across the U.S. and in 40 countries worldwide through a network of authorized dealers. Since the company’s inception, it has provided stairlifts to over 750,000 consumers.
Almost 30 percent of the 46 million seniors in the United States live alone, and that percentage rises to nearly 50 percent for those age 85 or older. The majority of retirees wish to maintain their independence and continue living alone despite the challenges it can create. Stannah Stairlifts enables seniors to retain their independence and peace of mind with safety in their homes.
Stannah strives to conduct its daily business operations with four key tenets in mind: quality customer service, superior product engineering, reliability, and accountability. Each member of the Stannah team, including phone advisers, installers, technicians, and dealers, is trained to offer consumers the benefits of a quality stairlift with safety, security, comfort, and independence.
Stannah sells three types of stairlifts with four customizable models. The best model for your needs depends on the shape of your staircase and whether it’s indoor or outdoor. Consumers can purchase refurbished stairlifts at a reduced cost or use a rental program if they only need a stairlift for a limited time.
Pros
- High-value stair lifts with cost-conscious options
- Designed and tested for over 25,000 consecutive “trips”
- Battery-run and unaffected by power outages
- Straight, curved, and outdoor stair lifts
- Customizable models with unique styles and features
Cons
- Seat upholstery is less padded than some other brands
- Ten-year warranty not available from all authorized dealers
Stannah Stairlift Products
Stannah sells three types of stairlifts: Straight, curved, and outdoor.
- Stairlifts for straight staircases can be installed on either side of a stairway, accommodate the narrowest or longest staircase, offer a powered swivel seat, and provide a retractable rail if there is a door directly at the top or the bottom of the stairs.
- Stairlifts for curved staircases are custom-made to integrate with steep, spiral, middle-landing, and multi-floor staircases.
- Stairlifts for outdoor use are resistant to the weather, heat, and cold, and are fitted with sensors to detect obstructions. These stairlifts can fold up and be covered when not in use, and lock with a key for security.
Below is a breakdown of each customizable model and the included features.
| Stairlift Model | Features |
|---|---|
| Siena Most Popular | – Wider seat – Longer armrests – Curved seat back – Easy-to-use seat belt – Powered footrest – Ergonomic controls – Multiple vinyl upholstery colors |
| Starla Ultimate Features | – Angled seat – 10 safety sensors – Easy-to-use seat belt – 2 remote-controlled call buttons – Multiple upholstery and wood trim options – Powered footrest |
| Sadler Limited Flexibility | – Designed for users with limited flexibility in their back, hips, and knees – Stand-up nonslip seat for securely easing in and out of the chair – Immobilizer seat belt – Good for narrow stairs |
| Siena One Economical | – Designed for users with fewer mobility issues – Basic features for safety and comfort – Swivel levels – Ideal for basements |
Stannah Home Elevators
Stannah offers an innovative line of home elevators under the “Uplifts” brand. Designed with simplicity, safety, and elegance, these home lifts provide a practical solution for homeowners seeking to improve accessibility without compromising aesthetics or functionality. The Uplifts are available in two main models: the S2 and the S3, each tailored to different needs and spaces.
Stannah Uplifts S2: Compact and Versatile
The Uplifts S2 is an ideal choice for homes with limited space. This model accommodates up to two standing passengers and features a compact design that fits seamlessly into smaller spaces. With its integrated guide rails and minimalist footprint, the S2 maximizes interior cabin space while maintaining a sleek appearance.
Key features of the S2 include:
- Ease of Installation: The S2 can be installed in just one day, with minimal home modifications required.
- Safety and Reliability: The S2 prioritizes rider safety. It is equipped with overload detectors, a backup battery, a patent-pending braking system, and an integrated phone.
- Energy Efficiency: Consuming less energy per trip than boiling a kettle, the S2 is cost-effective and eco-friendly.
- Customization Options: You can choose between half-height and full-height doors, compact models for low ceilings, and customizable colors.
The S2’s compact dimensions (31 inches x 40 inches footprint) make it an excellent option for homes with tighter spaces or lower ceilings.
Stannah Uplifts S3: Spacious and Accessible
For those requiring more room, the Uplifts S3 offers a more spacious solution. Designed to accommodate up to three standing passengers or a wheelchair user, the S3 combines functionality with thoughtful design. Its freestanding structure allows it to be installed in almost any location, offering exceptional flexibility.
Highlights of the S3 include:
- Accessibility Features: A built-in non-slip ramp and dual-door option allow easy access from either side, making it especially convenient for wheelchairs.
- Comfort and Style: The S3’s integrated guide rails create a roomy interior, while warm ambient lighting enhances the cabin’s aesthetic appeal.
- Safety First: Like the S2, the S3 includes comprehensive safety features, such as independent braking, overload sensors, and a backup battery.
Despite its larger footprint (40 inches x 48 inches), the S3 remains surprisingly compact while providing the necessary space for enhanced accessibility.
Why Choose Stannah Uplifts?
Stannah’s Uplifts combine innovation and practicality. The S2 and S3 are powered by a quiet, rope-driven system and plug into a standard domestic outlet, eliminating the need for complex electrical setups. With intuitive constant-pressure controls, operating these elevators is straightforward for all users.
In addition to their technical features, Stannah ensures a good experience for each customer. From the initial consultation to the installation process and ongoing maintenance, Stannah provides dedicated support. Each Uplift comes with a two-year warranty and an annual service, with extended service plans available.
Whether you need the compact versatility of the S2 or the spacious accessibility of the S3, Stannah offers solutions tailored to your home and lifestyle. These elevators not only improve mobility but also add a touch of elegance, making them an excellent investment for enhancing both independence and property value.
Stannah Stairlift Costs
The price of a Stannah stairlift varies by type and model, features, and the length and width of the staircase. The typical cost of a straight stairlift is between $2,500 and $9,000. Most consumers choose features such as a powered swivel seat or retractable rail, which place the cost in the $3,500 to $4,500 range.
A curved stairlift requires significant customization, with prices ranging between $10,000 and $14,000. The final quoted price of any Stannah stairlift includes all necessary features and options, complete professional installation, and an extended warranty.
Consumers can also purchase a refurbished stairlift at a reduced cost or take advantage of the rental program if they only need a stairlift for a short time.
Where to Buy Stannah Stairlifts
Stannah customizes each stairlift, sometimes called a chairlift, to your specific needs and staircase. The first step when considering a purchase is to call a salesperson and ask for a free in-home survey. A specialist adviser will visit your home to discuss mobility issues, precisely measure the staircase to be equipped with the stairlift, and answer questions before recommending the best stairlift and providing a free quote.
When you buy a Stannah stairlift, a knowledgeable technician will complete the stairlift installation in about four hours. They will then give you a thorough demonstration on how to use it correctly. The technician will not leave your home until you feel safe and comfortable using the stairlift.
Stannah Stairlift Warranty Coverage
The market-leading, lifetime warranty applies to new stairlifts purchased directly from Stannah and covers the motor, gearbox, and rail. The warranty also gives the consumer priority access to maintenance or repairs, technical support, and over-the-phone troubleshooting. It is essential to note that the warranty may differ if you buy from an authorized local dealer rather than directly from Stannah.
Stannah Customer Support
Consumers should contact customer support via a toll-free phone number to schedule a free, in-home survey, ask questions, and receive personalized advice and information. To get in touch with a Stannah representative for stairlift maintenance, troubleshooting, or to schedule a repair, contact technical assistance.
The company’s website also offers an array of helpful information, including a stairlift guide, answers to frequently asked questions, and other resources. The site includes an online form you fill out to receive a free brochure or to provide feedback to the company.
Stannah Stairlift Reviews & Complaints
Stannah Stairlifts, Inc. has an Overall Satisfaction Rating of 4.8 out of 5 stars on ConsumerAffairs. Stannah has an “A+” rating with the Better Business Bureau and is among the highest-rated stairlift manufacturers in the industry. Verified reviews reveal that the overall quality of Stannah stairlifts is impressive, that service agents are responsive, and that customers feel they receive good value for their money. We selected Stannah Stairlifts in our Best Stairlifts Buyers Guide for offering a great experience and value to consumers.
The majority of consumer complaints we found revolved around Stannah’s in-home evaluator not knowing how a stairlift model would fit in their home. Other complaints mentioned they felt their warranty was not being honored based on the repairs that needed to be made.
Stannah Stairlifts FAQs
You need to schedule a free in-home stair survey to learn about the options Stannah can provide, but Stannah can almost always install a stairlift regardless of whether your staircase is long, narrow, curved, or steep.
Yes, it is still possible to install a Stannah stairlift when there is a door at the top or bottom of the staircase. Stannah installs a retractable rail that automatically unfolds when the individual wants to use the stairlift.
Yes, having a Stannah stairlift does not prevent other people from using the staircase. The stairlift seat and/or rail fold up when not in use.
The final cost of a Stannah stairlift depends on a few factors, so you should schedule an in-home survey to get a no-obligation quote. The final price depends on the length and width of the stairs, if they curve or extend more than one level, the mobility needs of the consumer, and any added safety or comfort features.
Stannah stairlifts are made to last for decades. The company uses high-quality materials to build each stairlift, including all safety and comfort features. Stannah also offers a higher level of customization, with features ranging from special options to a variety of upholstery and colors. All of this makes for a more expensive stairlift, but one that is built to last and be comfortable to use as long as you need it.
Conclusion
Stannah stairlifts rank among the best in the industry regarding quality, value, and responsive customer service. As more seniors live alone in their own homes, the desire to maintain a high level of freedom and independence while remaining safe and secure is paramount. With over 150 years of experience and numerous awards for its commitment to the health and safety standards that govern the stairlift industry, Stannah is a trusted choice among consumers.