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SureSafe Review
4.9 Overall Rating
Bottom Line
SureSafe offers both in-home and mobile medical alert systems designed to keep seniors safe at home and on the go. Devices connect via cellular networks, with optional fall detection and GPS tracking, while the SureSafe app lets users and caregivers manage alerts, view locations, and update contacts with ease.
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About SureSafe
SureSafe is an American company that provides medical alert services, focusing on combined emergency and caregiver visibility. This company, active since the early 2000s, prides itself on transparency and on delivering a system that keeps family members fully aware and engaged, even when they are not physically present with their loved ones.
Unlike conventional alert systems, which mainly rely on a single help button, SureSafe systems use mobile technology, GPS, and a caregiver application, making it easier for caregivers to communicate with patients. These systems serve patients who live independently in their own homes and therefore need extra supervision.
SureSafe products include a variety of in-home and on-the-go medical alert systems, allowing individuals to have equipment that not only functions well at home but also while on the go for errands or while traveling. The brand positions itself as a convenient option for individuals who value awareness over a hands-off approach.
Pros
- Strong caregiver-focused features with mobile app access
- GPS-enabled mobile systems for on-the-go protection
- Simple setup with no long-term contracts
- Competitive pricing compared to many national brands
Cons
- Fall detection devices typically cost extra
- Fewer hardware customization options than some competitors
SureSafe In-Home Medical Alert Systems
Traditional Home-Based Protection
SureSafe’s home medical alert systems offer the convenience of having medical assistance readily available for older people who are mainly confined indoors. It consists of a device connected to a cellular network and a panic button that can be attached to the individual’s wrist or neck and pressed to connect to a 24/7 monitoring center. Also, the devices automatically notify you and the monitoring center when the low-battery alert is triggered, ensuring the system remains fully operational at all times.
The base unit functions as a speakerphone, enabling two-way communication with a trained operator at all times, even if they are not in the same room. The range operates effectively in standard-sized homes, giving users the confidence to seek help virtually anywhere.
Wearable Design and Everyday Use
SureSafe’s wearables are designed to be lightweight and water-resistant, making them showerproof and suitable for washing hands, one of the most common locations for falls. While fall detection is optional, users who enable it receive immediate alerts if a fall alert is detected and the user is unable to push the SOS button.
The system runs routine self-checks on connectivity and battery life, minimizing the risk that equipment problems go unnoticed.
SureSafe Mobile Medical Alert Systems
Protection Beyond the Home
SureSafe’s mobile alarms are designed for seniors who remain active outside the home. These systems operate independently of a base station and use cellular service combined with GPS technology to provide nationwide coverage. Users can press the emergency button anywhere they have a cellular signal and be connected to the monitoring center.
Mobile devices enable operators to pinpoint a user’s location during an emergency, which is especially helpful if the individual is unable to communicate clearly or does not know their exact location.
Caregiver App and Location Tracking
One of the key features of SureSafe is its caregiver app, which allows approved family members to receive updates and be alerted to emergencies in real time. This promotes greater transparency and provides reassurance to caregivers who cannot be physically present.
Further, the app reduces unnecessary worry by confirming that the alert has been resolved and that the user has arrived home safely.
SureSafe Response Centers and Emergency Dispatch
SureSafe links with manned centers that operate 24/7, 365 days a year, to keep your loved one safe. When the alert is triggered, the person immediately contacts the user to assess the situation. Per the user’s preference, the alert could be sent to emergency services, caregivers, or both.
If the user does not respond, emergency services are dispatched. Nominated contacts’ information is stored in the system before an emergency call. This enables operators to act very fast without requiring more information in a stressful emergency.
SureSafe Costs
SureSafe is widely perceived as an affordable solution compared to others in this industry, especially given that monthly fees include monitoring and cellular access. They offer a 30-day risk-free trial for their products.
Additionally, although premium features are available for an extra fee, SureSafe does not require customers to enter into long-term contracts, which is seen as a benefit; families may cancel their services at their discretion.
| Product | Monthly Price | Set Up Fee | Subscription (First 3 months) |
|---|---|---|---|
| SureSafeGo | $24.99 | $74.95 | $74.97 |
| SureSafeGo Belt Clip | $0.00 | $29.95 | None |
| SureSafeGo Charging Cradle | $0.00 | $59.95 | None |
| SureSafe Dementia Tracker | $24.99 | $74.95 | $74.97 |
| SureSafe Lone Worker Device | $33.50 | $74.95 | $100.50 |
| Seizure Alert Device | $24.99 | $74.95 | $74.97 |
SureSafe Complaints
The feedback for SureSafe is generally positive but divided. The consensus is positive regarding its affordability and convenience for caregivers. The mobile app is liked for its convenience, as it gives families peace of mind. Most complaints concern equipment or expenses for optional features, although the company has a good reputation for response and cancellation compared to competitors.
SureSafe has a 4.8-star rating with over 800 user reviews on Trustpilot.
SureSafe FAQs
SureSafe is a medical alarm provider that offers in-home and mobile emergency response solutions for seniors. Its systems connect users to 24/7 professional monitoring at the push of a button and include GPS-enabled mobile devices and optional automatic fall detection. Caregiver features that allow family members to receive alerts and track location for added peace of mind.
Yes, SureSafe is a legitimate medical alert provider offering professionally monitored emergency response teams. Its systems connect users to trained operators 24/7, use a built-in SIM card for reliable cellular and GPS location tracking, and include features such as fall detection and caregiver alerts, making it a credible option for seniors and their families seeking safety and peace of mind.
You can get the location of the SureSafeGO through SureSafe’s caregiver mobile app, which displays the device’s GPS location in real time. When an alert is triggered, monitoring agents can also access the SureSafeGO’s location to help dispatch emergency services or notify caregivers with accurate location information.
Setting up a SureSafe Personal Alarm System takes only a few minutes, and the company provides detailed user guides to help set up the devices. Once the device has been charged, the activation process can be done by following the provided instruction manual or dialing SureSafe customer service. After completing the activation steps, the testing process can proceed with the device, and the wearable device can now be utilized anywhere.
SureSafe alarms are designed primarily for personal medical emergencies, but they can be used for alarm calls for help during a fire if you’re unable to reach a traditional mobile phone. Pressing the emergency button connects you to a 24/7 monitoring center, which will then contact emergency services on your behalf.
Yes, the SureSafe alarm systems do not require a landline. They utilize cellular communication and GPS. One can readily use these systems with or without a landline. So, it makes the systems highly effective and efficient for people who make use of only mobile technology or lack a landline.
Yes, many SureSafe alarms, including their wearable pendants and wristbands, are water-resistant and can be worn in the shower, allowing you to call for help even in one of the most common places where falls occur.
Conclusion
SureSafe medical alert devices can be an excellent choice for both seniors and families: someone who takes great interest in caregivers getting involved, needs mobile protection, and searches for affordability. However, at a reasonable price, it may not offer as many device styles or advanced features as some premium brands. Its caregiver app, GPS tracking, and contract-free service offer the freedom and peace of mind independent older adults and their loved ones need.
For families looking for a medical alert system that balances clear emergency responses with general awareness, SureSafe may be worth a look.