Lexie Hearing aids combine cutting-edge technology, low prices and easy access to customer service. You’ll pay substantially less for Lexie Hearing aids because the company sells directly to consumers. Lexie stands out with an easy-to-use, high-quality app that integrates with a rewards program where you can earn points toward savings on Lexie accessories.
Lexie Hearing aids are over-the-counter hearing aids (OTC) for those with mild to moderate hearing loss. The brand offers customers a cutting-edge app, lower prices, and easy access to customer service. There are two models in the current lineup: the Lexie B2 Plus (powered by Bose) and the Lexie H1.
While the two Lexie models are quite different, they both come with a rechargeable battery (no longer disposable batteries), a charging case, a 45-day free trial period, a one-year warranty, and free customer support from Lexie Experts for life. They also have an optional 24-month extended protection plan (approximately $96–$180) that covers accidental damage, malfunction repairs, and reduced-cost replacements for lost or stolen devices. Both are compatible with the iPhone and most Android devices.
The hearX Group developed Lexie Hearing to provide affordable hearing aids with the latest hearing aid technology. hearX conducted over 1 million hearing tests in 39 countries worldwide to help create low-cost, high-quality hearing aids. Lexie Hearing is based in DeKalb, Illinois, and Lumen hearing aids are manufactured in Minnesota.
Pros
45-day trial
Made in the U.S.
Lexie Rewards program to earn points towards accessories
Rechargeable battery
Lifetime customer support
Cons
In-person support only during select times
Some models lack customizations
Lexie Hearing Aids Comparison
Lexie offers two models of hearing aids. See how they compare here:
Model
Price
Features
Lexie B2 Plus (RIC)
$8,999 per pair
– In-app setup and customization – Bluetooth for phone calls – 14 customizable sound and hearing profiles – Background noise reduction and feedback cancellation – Rechargeable charger case – 18-hour battery life
Lexie H1 (earbud style)
$299 per pair
– In-app setup and customization – Bluetooth for phone calls, music, and more – 4 preset programs – Background noise reduction and feedback cancellation – Rechargeable charger case – 9-hour battery life
Lexie Hearing Aid Comparison
Lexie B2 Plus (Powered by Bose)
Lexie B2 Plus hearing aids
The Lexie B2 Plus hearing aids are receiver-in-canal (RIC) devices designed to offer users advanced personalization. It sits discreetly behind the ear up to 18 hours. Through the Lexie app, users can adjust volume, customize sound settings, switch between listening environments, and create and personalize programs unique to their needs. The B2 Plus also supports Bluetooth streaming for phone calls on compatible devices, making it a strong option for those who want both hearing support and connectivity.
We also spent two weeks testing the Lexie B2 Plus. The B2 Plus hearing aid is one of our favorite OTC devices we’ve tested so far. We appreciate the Bluetooth capabilities and the app’s user-friendly control options.
You can also chat directly with a Lexie consultant in the smartphone app when needed.
Lexie H1
H1 Hearing Buds by Lexie
The Lexie H1 are hearing earbuds with a boost. They feature an in-ear, earbud-style design that sits fully inside the ear, offering a more modern and low-profile alternative to traditional hearing aids. These rechargeable devices have a nine-hour battery life and are controlled through the Lexie app. Within the app, users can adjust settings and select between four preset programs. The Lexie H1 also has Bluetooth, allowing users to stream music, make calls, and more. Designed for everyday use, the H1 focuses on simplicity, comfort, and convenience, making it a good fit for users who prefer a familiar earbud feel and function.
Lexie Mobile App
The Lexie app works for most Android devices and all iOS devices. It uses Bluetooth connectivity to adjust hearing aid volume and other settings. Developers designed the app controls to be very easy to use, even for people unfamiliar with personal technology.
Download the Lexie app to create a custom hearing experience and to access these features:
Battery level monitor
Stream audio and video calls to get help or to have an expert adjust your hearing aids remotely
A 2-minute hearing test with automatic programming based on results
Lexie Rewards goals tracker
Video and step-by-step tutorials
Help section
Volume control
Lexie Care Support
Lexie Care provides customer service to ensure you can use your hearing aids to the fullest. The program starts with advanced support during the first 45 days, so customers can learn how to use and maintain the devices.
Hearing experts are available from 9 a.m. to 8 p.m. CST Monday through Friday and 8 a.m. to 5 p.m. CST on Saturdays. Contact them via the Lexie app or by phone. The mobile app also features self-help videos and illustrated tutorials.
Lexie Rewards Program
Lexie Rewards is a free, optional points-based program. The program awards you points for meeting goals that help you adjust to your hearing aids. Use accumulated points to get Lexie accessories.
Lexie Rewards sets goals customized to fit your lifestyle. Wearing goals are based on how long you wear the devices. Activity goals involve learning how to use Lexie Hearing aids and the mobile app.
The goals build on what you accomplished the previous week. If you don’t reach your goals, Lexie Rewards automatically adjusts the next week instead of increasing goals. You receive full points for achieving goals and partial points otherwise.
Lexie Hearing Aids Costs
Lexie Lexie hearing aids cost between $299 and $899. Financing options are available at checkout through third-party vendors. The brand keeps costs down by selling hearing aids directly to consumers online. To alleviate concerns about buying online, Lexie offer a 45-day free trial with a full refund policy.
How to Buy Lexie Hearing Aids
You can buy Lexie hearing aids online. The company recommends that you take their free online hearing test before purchasing hearing aids to assess your hearing needs. If you have a test from an audiologist, that works too. Once you have your test results, you can also set up a free discovery call with a Lexie Expert for personalized guidance on which hearing solution will work best for you.
Once you identify the hearing aids you need, simply provide contact and credit card information to complete the order. Financing is available through a third party at checkout. Medicare does not pay for hearing aids.
Once you receive your Lexie hearing aids, use the intuitive onboarding, 24/7 self-help resources, and the mobile app to set up and complete your self-fitting. Lexie Experts are available in real time during business hours to help, should you need them. Try the hearing aids for at least 21 days to give yourself time to adapt to wearing them.
Lexie Hearing Complaints
Lexie Hearing was launched in 2020, so it has fewer reviews than some competitors. Still, it has a Better Business Bureau rating of A+. The hearing aid brand also has a 4.1-star Trustpilot rating.
Most reviews are extremely positive. The hearing aid users are happy with the sound quality, customer service, comfort, and ease of use. The few negative reviews concern the Bluetooth functionality and the higher price of replacement parts.
Lexie Hearing Aids FAQs
Will I get the same Lexie Rewards points if I only need one hearing aid?
Up to 9,000 Lexie Rewards points are available if you need one hearing aid. Most customers use two hearing aids and are eligible to accumulate up to 12,000 points.
Do I need a cellphone to use Lexie Hearing aids?
Although Lexie hearing aids let you control volume and select hearing programs, you still need to use the Lexie mobile app. You can also access Lexie Care and other features on most iOS or Android phones or tablets.
Can I try Lexie hearing aids before I buy them?
Lexie Hearing aids are only available online. Although you can’t try the devices before you buy them, you will get your money back if you return them within 45 days after delivery.
Are Lexie hearing aids any good?
Yes, Lexie hearing aids are highly rated OTC hearing aids that are affordable, provide good sound support and amplification, app-based customizations, and customer service.
Does Costco sell Lexie hearing aids?
Costco Hearing Aid Centers only sell prescription hearing aids, so they don’t offer Lexie hearing aids in-person. Lexie hearing aids are available online at Costco, just as they are available on Amazon.
Conclusion
If you aren’t partial to hearing aids that fit directly in the ear canal, using Lexie Hearing aids will save you a substantial amount of money. Lexie devices are produced and sold by companies with a history in hearing technology design. The hearing aids have the right mix of technology without bells and whistles you probably won’t miss. Lexie hearing aids are competitive with the best hearing aids we’ve reviewed.
I have been wearing hearing aids from Costco for over 12 years with no problems, however lately my left ear seemed to need help. After my partner purchased the Lexie aids I was hopeful that they would help. After loading the app, I couldn’t get any hearing on the left ear. Had the aids in my ear for a maximum of a half hour at most. I was referred to an ear nose and throat specialist to see if a tube was maybe plugged. Result was just that left ear needs a crossover set because of damage to the ear. When I discussed with customer service my issue with the aids (mind you this was after the 45 days due to the wait to see the specialist), I was told to buy new wax guards as that was the problem! I wore the aids less than an hour, and the solution was wax…not the case. Anyway, they won’t take back, and now I own a pair of aids that won’t work for me.
Ray M.
Seattle, WA
February 24 2023 10:28PM
They have never worked correctly. Have to call all the time to get them adjusted. Hard to clean the tubing. And even if you have the insurance you still have to pay 120.00 to replace one if something happens to it. When you are on disability you cannot just come up with 120.00.
Allen H.
Bristol, VA
February 07 2023 2:56PM
I purchased the B2. In a few days I realized the left/right adjustments on the app were reversed. Adjust left and right would adjust. I was told to reverse wires so red wire to blue body and blue to red. They worked but then I called about charging.
First person was stumped. Second said To reverse in charger and third said to return and they would send replacements. Would not send new until receipt and inspection of old. 12 days later, I received the same faulty items back.
I got apology and agreement to send new ones before they receive faulty ones. Awful service. No response to email. Good one on one. Amplifies all sounds so not good with crowds. Comfortable to wear. Holds charge all day.
David L.
Bismarck, ND
January 15 2023 10:15PM
Why I rated Lexie hearing aids only good? I've been wearing my Lexies for one complete week 7 days. Trying to prove after owning a pair of Starkeys 3 years ago. The Starkey's proved that my worst Thoughts about hearing aids were in fact true. DON'T LET THIS HAPPEN TO YOU.
So many persons have made this mistake just as I did. After all Starkey's was rated excellent. Those person who say they have tried Starkey are not even wearing any hearing ads. Once they received the Starkey's some returned them within the week they were received them.
I wore Starkey's until I lost them, which happens due to The fact they were unconscious the reason was due to the fact I was not wearing them regularly. I gave up on corrected hearing aids. They were not comfortable, could not bring volume up to my level without tremendous amounts of feedback.
The feedback was liking a better word, they were 100 % of what I imagined hearing aids to be. Until Lexies.
Dr. Rick B.
Ellisville, MS
November 11 2022 11:40AM
I am very pleased with the Lexie Lumen hearing aids. Now, I hope they will last as long as I hope. I am taking real good care of them according to the directions. I recommend them to anyone who has a hearing problem. READ.
Bernadette V.
Saint Lucie West, FL
September 17 2022 12:45AM
Lexie was formerly Bose. My daughter bought them for me less than two years ago. I have had to replace the wire tubing three times at a cost of $50 each.
They told me I must be getting moisture in them. Had Phonic and another name brand prior to these and never had a problem. Unfortunately I lost both sets during the Covid-19 epidemic while removing masks.
Betty H.
Ocala, FL
August 05 2022 6:51PM
Pros: Comfortable to wear. Like the app. Low price. Cons: Main problem is they are not remotely moisture proof. Just my day to day body oils would seep into the battery pocket and create a short. I would have to take the battery out, dry it and the battery pocket out 6 times a day on average.
Customer Service answer was to put them in a drying jar for 48-72 hours. What good are hearing aids you have to keep in a jar 5 or 6 days of a week?? After a few months the sound quality deteriorated. Sound became tinny.
The wife had a pair that never fit right and had a buzzing sound. After several calls her issues were never resolved. Needless to say we sent them back and canceled our subscriptions..
Martin W.
Ottawa, KS
June 02 2022 5:30PM
I have had my Lexie hearing aids for over a year and they are amazing! I can hear perfectly in most situations. I have had two previous sets, Resound that cost 3000, and Miracle Ear that cost 7000. both of my previous sets were disappointing.
Not only are Lexie's hearing aids the best- the customer service and mobile app, are the best ever. If I could change anything, I wish they were a little smaller.
If you are looking for affordable hearing aids and best customer service, take a look at LEXIE--you won't be sorry! Carolann **- Kingwood, Texas.
Carolann M.
Kingwood, TX
January 24 2022 5:24AM
I received my new Lexie Lumen hearing aids on Saturday and I am just thrilled to death with them! My previous pair cost me $5000 and only lasted me two years and they went bad. The Lexi hearing aids for both ears, are even better than my $5000 hearing aids!
When I called in, I was put through to a sales person named “Lee“ who disarmed me immediately by asking how she could be of service to me! Who says that???
I was expecting a salesman to try and convince me to get these hearing aids and what I got was an empathetic woman who was so nice and was more of a counselor than a salesperson!!!
I’m a very questioning person because I was in sales for 45 years and the quality of most salesman today is terrible. She was unbelievably exceptional and walked me through every question and everything I needed to know including things I forgot to ask.
And now that they’ve arrived and I used the simple Lexie app on my phone to connect to the hearing aids and completely set them up to my own hearing all by myself. That’s amazing and my hearing now is wonderful everything that I was missing, I now can hear!!
I highly recommend both Lexi hearing aids and my favorite salesperson, Lee, at extension 7374!!!! I promise you if you follow the simple setup instructions,you’ll be the happiest person in town!!❤️
Richard A K.
Port Orange, FL
August 23 2021 8:13PM
So far so good. Great fit into the ears. Glad to know they are digital. Works great indoors. I think it takes time to-get it right outdoors. Very great customer service. Definitely worth the price. Will give you a great improvement.
Of course no hearing aid in the world will ever give you the natural sound of how God created your ears to hear. But this is the next best thing to restore some use of what one has lost in their ability to hear.
