Retirement Living takes an unbiased approach to our reviews. We may earn money when you click a partner link. Learn More

Goldco logo

Goldco Review

4.8 Overall Rating

4.5 Stars
5 Stars
4.8 Stars
4.8 Stars

Bottom Line

Goldco is a precious metals dealer, helping customers convert their current IRA & 401K retirement accounts into Precious Metal IRAs and the delivery of gold & silver to customers (direct to their home) as a method to protect assets in a cash position.

Read Customer Reviews


About Goldco

Goldco helps customers protect their retirement savings with gold and silver. You can roll over your IRA or 401(k) into a Precious Metals IRA, or have physical gold and silver shipped straight to your home.

Goldco is a leading, award-winning gold and silver provider founded over a decade ago. The company has endorsements by celebrities like Chuck Norris and Sean Hannity, and facilitates the rolling over of funds from an existing 401(k), 403(b), 457, pension, or Thrift Savings Plan (TSP) account to a self-directed IRA. Goldco can also do Roth IRA transfers or conversions. The company also facilitates direct purchases of gold and silver, which can be shipped to any location in the US.

Goldco aims to help customers learn about precious metals in order to make informed decisions and diversify retirement assets. Customers have access to a vast, award-winning library of educational resources, including audio, video, digital, and print materials that provide details about the benefits of precious metals ownership. 

Pros

  • Get up to 10% instant match in silver or gold with a qualified account (no cap on purchase amount)
  • Highly rated by customers, with 7,300+ 5-star reviews
  • Trusted to place $3B+ in gold and silver for thousands of individuals
  • Highest industry buyback guarantee

Cons

  • Rarely sells precious metals other than gold or silver

Gold and other precious metal IRAs can carry risk. Consumers should be alert to claims that customers can make a lot of money in these or have little risk. As with any diversification portfolio, you can lose money, and past performance is not a guarantee of future performance results. Consumers should also obtain a clear understanding of the fees associated with any purchase before agreeing to buy.


Goldco Services and Features

Goldco is a precious metals company that facilitates gold purchases and the transfer or rollover of an individual’s IRA, 401 (k), or other retirement savings to a Gold IRA. All IRA accounts require a custodian to manage account assets, and Goldco representatives assist with the related paperwork to ensure smooth processing. Customers also receive extensive assistance with the direct purchase of precious metals from a savings or cash account.

See our best gold IRA companies guide to learn more about precious metals IRAs and the top providers.

After assisting customers in completing their paperwork, Goldco provides IRA-approved gold coins or bar selections for customers to include in a precious metals IRA. A precious metals specialist facilitates the purchase of assets with the custodian and communicates with the secure storage facility.

Goldco works as a direct gold dealer for customers who wish to buy gold with cash. This is a different service from a precious metals IRA. 

Diversifying With Goldco

Diversifying with a precious metals IRA can be an attractive option for consumers who want to balance the volatility of bond and stock markets. Consider a precious metals IRA to hold a tangible asset in your portfolio.

The Taxpayer Relief Act of 1997 made exceptions to the IRS collectibles rule, allowing specific coins of a certain fineness and quality level for IRA purchases. Goldco understands what coins and bars are appropriate for a precious metals retirement account.

The customer service team has decades of experience with the entire IRA rollover process. You’ll receive assistance selecting IRA-approved custodial and storage options and precious metals.

Goldco received national recognition in 2025 by winning a Bronze Stevie® Award for “Fastest Growing Company of the Year,” highlighting its achievements in the gold industry.

The company has appeared nine times on the Inc. 5000 list of the fastest-growing private companies in the country.

The Los Angeles Business Journal has also named Goldco one of the fastest-growing private companies, ranking it #18 on the Inc. 5000 Pacific Regionals list for 2025.


Goldco IRA Costs

Goldco’s recommended minimum is $10,000 for IRA transfers and $5,000 for cash purchases. The custodian charges a flat annual fee rather than a percentage of assets. Goldco does not charge additional fees, such as an account setup fee.

Gold storage and custodian fees depend on the depository you choose to handle these services (required by the IRS). Average storage fees can range from $10 to $60 per month or as a percentage of assets, typically between 0.35% and 1% annually.

Cost/FeeGoldco Gold or Silver IRA
Minimum Purchase Required$10,000
Annual FeeDiscuss with a representative. Custodial annual fees may be reimbursed.
Storage FeesVaries by storage facility.
Custodian FeeVaries by custodian. Typically $75 to $300 annually, depending on segregated vs. non-segregated accounts.
Metals AvailableVariety of gold and silver coins that are IRA-eligible.
Goldco IRA Fees

Precious metals prices can fluctuate due to factors such as production and mining, central bank reserves instability, interest rates, and many other factors. You can find up-to-date gold and silver price charts in the IRA section of Goldco’s website.

How to Open a Goldco Precious Metals IRA

Customers can call Goldco directly or fill out an application provided to open a precious metals IRA. You’ll need to provide a Social Security number and other identifying information, as required by any account.

Goldco will mail or email you a comprehensive free gold IRA guide explaining appropriate precious metals purchases. After reviewing the options, you can ask further questions to help you decide which gold or silver coins suit your IRA.


Our Experience With Goldco

Representatives were quick to respond to our questions via the live chat feature. However, when we asked specific questions regarding Goldco fees and the details surrounding the buyback program, we were asked to call the representative, as every customer has specific goals when it comes to their precious metals interests.

Competitors may be more forthcoming about real-time pricing, annual fee amounts, and commissions. That said, we appreciate that Goldco makes the in-depth blog, eBooks, and educational videos available to all customers, which we feel would be very helpful for potential buyers starting their research on gold IRA companies. 

This, and its vast selection of gold and silver coins for new accounts, allows us to confidently recommend Goldco for first-time buyers unsure how to begin diversifying with precious metals.


Goldco Reviews and Complaints

Goldco has an A+ rating from the Better Business Bureau. Customer reviews on the BBB site give Goldco 4.8 out of 5 stars, with over 1,100 reviews. The few complaints filed have all been resolved thoughtfully by the company. Goldco has an AAA rating from the Business Consumer Alliance.

ConsumerAffairs readers give Goldco 4.8 out of 5 stars. Positive reviews indicate that Goldco is very responsive to questions, and many noted that the precious metals specialists were thorough and patient. Goldco also has 4.8 out of 5 stars on Trustpilot and Google reviews.


Goldco FAQs

How do I sell gold or silver held in a Goldco precious metals IRA?

Goldco offers a buyback program guaranteed at the highest price to customers who want to liquidate their accounts.

Can I store my precious metals at home?

Not for a gold IRA. IRS rules forbid keeping your IRA precious metals at home or in a standard safe-deposit box. The storage facility, such as Delaware Depository, must restrict access and store each customer’s precious metals purchased as part of their precious metals IRA. This ensures the metals you purchased are returned to you (or cashed in), meeting legal distribution requirements. Direct gold purchases can be stored at home, although other options might be safer and more secure.

Are the values of the precious metals I buy for my IRA guaranteed?

Like all diversification options, the future value of precious metals is not guaranteed. It rises or falls based on various market influences.

When can I take distributions from my Goldco gold IRA?

You or the beneficiary of your precious metals IRA can start taking penalty-free distributions from the existing retirement account at age 59 1/2.

How long does it take to roll over a Traditional IRA into a gold IRA?

IRA transfers typically take around two weeks to complete. However, each Goldco application is unique, and processing times vary by case.

Is Goldco legit?

Goldco is a legitimate company. It holds an A+ rating with the Better Business Bureau and a AAA rating from the Business Consumer Alliance, along with consistently high customer satisfaction reviews averaging 4.8 to 4.9 stars across platforms like ConsumerAffairs, Trustpilot, and Google. 

In addition, Goldco has a strong record of resolving complaints, industry recognition for customer service, and repeated inclusion in the Inc. 5000 list, all of which underscore its credibility and trustworthy standing in the precious metals industry.

What is the minimum purchase required for Goldco?

The minimum purchase required to open a gold IRA with Goldco is $10,000. However, if you do not meet that threshold or don’t want to open a gold IRA, Goldco is a precious metals dealer that does direct cash purchases of precious metals.


Conclusion

Goldco educates individuals interested in purchasing precious metals about the rules surrounding precious metals IRAs and IRS-approved diversification options. It has extensive experience in the precious metals market, including silver and gold IRAs. Customer feedback frequently mentions the level of customer service Goldco provides throughout the process of establishing a precious metals IRA.


341 Goldco Reviews

5 Stars

May 22 2024 2:50PM

I’ve had two transactions with Goldco. I transferred part of my Traditional IRA to a Precious Metals IRA both in Jan and April 2024, both times, I was happy with the service, promptness and educational aspect of both transactions. I would definitely recommend Goldco for purchasing a Precious Metal IRA.

Vincent D.
Harrisburg, NC
5 Stars

May 21 2024 3:17PM

I heard about this company when my sister shared a video about buying precious metals. I decided to investigate and liked what I read. Once the funds from my other accounts were transferred my Account Executive called and discussed my options. It was very easy and quick. They are very informative and I feel very secure in investing in precious metals. I would highly recommend Goldco!

Vicki P.
Calabash, NC
5 Stars

May 20 2024 8:33PM

The staff as GoldCo was very patient, professional, and answered all of my questions. I had a lot and was able to verify all of their information and feel like their prices are competitive or better. I will also be converting an IRA in the future since our cash transaction was so successful.

Steve R.
Cotopaxi, CO
5 Stars

May 17 2024 4:52PM

Excellent experience without a doubt!! Tyler explained everything for me to understand. He took his time and he answered all my questions. I would recommend Goldco to anyone and I have recommended them to some of my family and friends.

Dawn P.
Johnstown, PA
5 Stars

May 15 2024 7:44PM

Tony ** and crew did excellent job! Very professional. On time with all questions. Crew also answer all questions, very prompt on return calls. Very impressed with Goldco and looking forward doing future business. Thank you. Don **

Don B.
Mobile Alabama, AL
4 Stars

May 15 2024 12:22PM

As per an experience we had never done before of rolling my IRA into precious metals, it made for a very anxious feeling! Frank ** put our anxieties at rest!! Thank you GoldCo and Frank for leading us old people by the hand!!! Lanny and Dibbie **

Landis F.
Germantown, TN
5 Stars

May 14 2024 7:07PM

I was very impressed with your sales rep Michael as well as all your support people who made this a very easy transaction. At this point I feel very comfortable with the choice I made using Goldco, and would probably recommend Goldco to friends who are looking for this type of transaction.

Robert B.
Mesquite, NV
4 Stars

May 13 2024 9:44PM

GOLDCO was very cooperative with a transfer of my IRA from a coin account to a BAR metal account. Although there was an initial misunderstanding of the type of product placed into my account, they bought back the material at a very fair price, and I have now converted my IRA into the bulk metal that I wanted INGOTS. The holding group Equity initially placed my value of my holdings at purchase price ($100K with a 10K bonus) at $50 K due to only the weight of the metals held in the vault. I was told by GOLDCO that the value was greater than the stated value in the vault.

After some negotiations GOLDCO offered to buy back the coins and cash out the value, which matched the initial investment. I was able to convert the metals to BULK gold and silver bars as was my intent with only a 5% surcharge, reasonable I thought. So, GOLDCO took a potential tragic situation and resolved the matter to my satisfaction. Go GOLDCO, They are upfront and should be trusted, especially with your IRA’s.

Marcus B.
Mililani, HI
5 Stars

May 09 2024 5:38PM

Arthur from GoldCo was very helpful in rolling over my TSP to a Gold IRA. GoldCo went through the process with me step by step to make everything as easy as possible. The service was great and I would highly recommend GoldCo as a company for converting to a Gold IRA!

Jesus M.
Gulfport, MS
5 Stars

May 09 2024 12:58AM

Explained information well. Friendly and efficient service. Available for asking questions. Flexible, knowledgeable and willing to listen to concerns. Darwin and Allison were effective and efficient. Darwin even called my wife in order to convey information that I needed when my cell phone was not working.

Ramon R.
Bloomington, IN
5 Stars

May 07 2024 7:16PM

My wife and I have had nothing but great experiences with Goldco! We joined back in 2021 and just recently rolled over more into a precious metals IRA. Arthur has been the best to work with! Always so helpful and willing to accommodate our crazy schedules with his. We have not been sorry one minute since joining with Goldco to help us keep our hard-earned money that the stock market would have just lost! Thanks, Goldco! Dwight and Shelly **

Dwight K.
Platte, SD
5 Stars

May 06 2024 5:13PM

It was a very smooth transfer rolling over my IRA. The people at Goldco are so knowledgeable about this process, it was as simple as a couple phone calls. I called my financial planner and they worked with Goldco where needed. SO SIMPLE! Everyone should get their wealth/investments out of the fiat dollar and into precious metals NOW!

Ray B.
ROYALTON, MN
5 Stars

May 06 2024 1:05PM

I have always had friendly, professional and prompt service from Goldco representatives. They answer my questions and they reply to all my communications in a very timely manner. I am able to communicate with them via phone and text which I really appreciate. I am super pleased with them.

Regina S.
Middletown, OH
5 Stars

May 03 2024 11:05PM

I did not know anything about collecting metals until I talked to Goldco. It has been a pleasure. Everybody I dealt with is excellent. Goldco should consider themselves lucky to have such quality employees. Verlin **

Verlin C.
Aurora, CO
5 Stars

May 02 2024 12:11PM

We were very pleased with the service Lou provided. I received a call back very quickly. They sent me to Lou. He was very efficient. He made sure I understood, and ask if I had any questions. He gave me choices and made sure I knew where I stood. I really appreciate Goldco’s customer service. Thank you.

Barbara H.
Dayton, OH
5 Stars

April 29 2024 3:00PM

Joshua was informative and patient. He made sure I understood the process very well. I had been following the news and what is happening with the banks and the stock market, and feeling very nervous about it all. Rethinking how you should be investing your wealth is kind of intimidating, but I feel good about my purchase.

Sandra G.
Warrington, PA
5 Stars

April 26 2024 2:48PM

They are the pros at facilitating a rollover from a stock market based 401k into a precious metals IRA. My last rollover took only 14 minutes on a thee-way call. I already had an account so things were pretty streamlined. My advice for first timers is to get it straight in your head how you feel about basic bullion vs premium metals. Understand the pros and cons of each investment. Goldco will go with whatever you decide.

Brian G.
Wichita, KS
5 Stars

April 25 2024 3:52PM

I’m 64 and single. Decide to purchase precious metals for the first time as a hedge against inflation. Goldco was great through every step of the process. Encouraged me to ask questions if there was anything I didn’t understand. Great and friendly people, easy to understand.

Sharon N.
Valdosta, GA
5 Stars

April 25 2024 1:19AM

The help I received setting this up from Lou was excellent. So helpful and patient with getting back to me when I would leave a message in a timely matter. Walking me through the steps. He was very knowledgeable in what he was doing. Thank you for all the help.

Kelly C.
Roseville, MN
5 Stars

April 25 2024 12:14AM

I want to highly recommend Goldco. I have worked with them on 4 different occasions. They take the time to explain the process . They are professional and very trustworthy. They responded quickly to any questions or concerns I had.

Mary jane T.
North Hero, VT
5 Stars

April 24 2024 11:09PM

Very good experience, Ben was very informative and professional. The gentleman who helped me with the call to my 401k company was also very helpful, especially when we were having a difficult time hearing. I appreciate the help!

Diana B.
Pittsburgh, PA
3 Stars

April 24 2024 7:13PM

I think you are both nice people. From the onset of my first phone call I inquired about the authenticity of the free silver offer. I follow Richie from Boston, and heard good things about your company from him. I was assured by you, that if I spent $50,000.00 I would receive $2,500.00. I discussed buying Gold coins and then the conversation about buying bullions in 3 different increments came up. I was told I could purchase 1/4 ounce,1/2 ounce and 1 ounce gold coins, which I was now interested in buying. The following day my money arrived at Goldco, and now I was told I had one option only, for the free silver, purchasing 1/4 ounce pieces. I feel this was disingenuous. I felt like I was now forced into a corner, because my money was now at Goldco. I felt duped more than once, and would like some satisfaction. (I deleted their names for their privacy.)

Barbara G.
Ft.Pierce, FL
4 Stars

April 24 2024 2:50AM

My agent was clear, concise, knowledgeable & easy to talk to. The only minor issue was some difficulty getting in touch with him, which was understandable with all the current activity in the gold market. Ryan answered all my questions & I learned a lot from talking with him…

Robert D.
Hingham, MA
5 Stars

April 23 2024 8:40PM

This company is prompt to respond and they are professional, knowledgeable and very personable. We have made 2 separate orders and have been satisfied with the whole process. We highly recommend this company! Thank you, thank you!

Bruce C.
Henderson, NC
5 Stars

April 18 2024 6:45PM

I was kind of intimidated with setting up a precious metals IRA, but Goldco was very easy to work with. The process of setting up an account was really easy, and they have excellent customer service. I highly recommend them.

Michael L.
Jacksonville, FL
5 Stars

April 15 2024 11:57PM

Buying precious metals through Goldco couldn’t have been any easier! My account executive, Mr **, walked me through the buy process quickly putting me at ease via his vast knowledge of precious metals, making suggestions & answering all my questions. I was comforted in knowing he truly wanted me to understand my metal buy and the metal market itself. I feel good about my decision to plunge once again into buying precious metals. It’s reassuring to know my investment into metals is an investment into my (or my beneficiaries) future. Thank you Mr ** and Goldco for helping me become a precious metal owner!

Doris W.
Perry, GA
5 Stars

April 12 2024 11:07AM

Always a great experience with GoldCo. I advise you to invest in precious metals and use Gold Co as your partner. They are always available to answer any questions you may have and this is my third experience with them.

Kay H.
Epworth, GA
5 Stars

April 09 2024 2:00AM

I worked with Darwin ** from GoldCo, to rollover part of my IRA into precious metals. Darwin made the process so easy and was very attentive and explained everything very thoroughly. I had put off the process for many months, and I’m glad I finally moved forward. I have every confidence in Darwin and in GoldCo.

Dolores R.
St. Charles, MO
5 Stars

April 09 2024 1:02AM

I recently decided to move some of my traditional IRA dollars into a ‘Metals’ IRA and called GoldCo, asking them to help me with the process. My first call to Tony ** was on Monday, 3/25, and with help from Tony and his team – I was able to transfer money, fund my account, and complete the process in a short, 2 week timeframe. Today, 4/8, the purchase was finalized. In addition, I was able to take advantage of a promotion offer and received additional silver, at no charge. They also support a Buy-Back Guarantee program that really gives me peace of mind in the transaction I completed today. Thanks, Tony and team, for your expertise and support in making this transaction quick and painless!

Lloyd B.
New Baden, IL
5 Stars

April 01 2024 10:55PM

It was a pleasure dealing with Darwin. He explained in detail about my options both pro and con in purchasing bullion or premium coins without any pressure tactics. The whole experience was seamless and greatly appreciated.

John G.
TRENTON, NJ
5 Stars

March 28 2024 12:26AM

I knew nothing about gold and silver…nothing! I wanted to protect my IRA so researched companies and found Goldco to be the best for me … I contacted Goldco and got an agent named Lou. He was so patient, professional, knowledgeable, and reassuring. He also help educate me with terms used in the business, history of precious metals and any questions I had, as well as repeated anything I didn’t understand…sometimes more than once or twice. I was truly impressed with all that I talked to at Goldco. I feel much more relieved doing business with Goldco in protecting my IRA and more knowledgeable about the business of precious metals.

Sandra W.
Smithville, OK
3 Stars

March 25 2024 10:54PM

I was put off on getting my order taken Friday 3/22/2024 until Monday 3/25/2024. I didn’t receive the phone call to take my order until 3:00pm when I was told to expect a call at about 9:00am Monday. The rest of the service I received was exceptional.

James C.
El Cajon, CA
5 Stars

March 22 2024 5:29PM

Goldco and their representatives were very helpful and had answers to all my questions. I enjoyed working with this company and believe I benefited from working with them instead of other companies for my investment needs.

Karen L.
Goshen, NY
5 Stars

March 22 2024 4:13PM

I just completed a partial traditional IRA rollover with Goldco. The process was easy to understand and everyone involved in the transaction was very professional and explained the details clearly. A custodial IRA account was established with Equity Trust to facilitate the transfer of funds and manage the account. Thank you to Chris T., Dave M. and Danielle M. at Goldco, and Simone F. at Equity Trust for helping me to understand the process, create the IRA and complete the purchase of both gold and silver coins. — Chris G.

Chris G.
Gabbert, TX
5 Stars

March 21 2024 1:09AM

I have been very pleased with Goldco representatives from the start. They have always been friendly, informative as well as answering any questions I have had. They have been very prompt when returning my calls and courteous. I’m very happy I decided to choose Goldco.

Mary K.
Cuba, NY
5 Stars

March 20 2024 10:04PM

Arthur was very knowledgeable and personable – very easy to speak with and extremely open to questions and concerns. Patient in spades and very forgiving of my accessibility. I would recommend Goldco to any of my friends/family looking to protect their assets.

Phillip P.
Fort Scott, KS
5 Stars

March 19 2024 3:47AM

Account Executive as well as customer service are super-efficient, very responsive, and extremely patient. As a first-time customer they took me figuratively speaking and led me by the hand through the process not only to buy gold and silver but also to convert my TSP to a gold and silver IRA. Now a year later I find nothing has changed. They are still as patient as ever and take the time to explain and answer all my questions no matter how trivial they may appear to them.

Gabriele D.
Geneseo, IL
5 Stars

March 07 2024 3:19AM

Were very informative and patient with me. Chris was great. Made me feel comfortable moving part of my IRA to Goldco. Very much appreciated since just lost my husband. I would highly recommend Goldco to anyone that was interested in purchase of gold and silver.

Janice J.
Camas Valley, OR
5 Stars

March 05 2024 7:52PM

Thanks to Goldco efforts to provide a smooth transition from from one IRA to another with a highly professional staff and knowledgeable team. Awesome. Thanks to all. Their staff are friendly as well as courteous while sharing the answers to your very important questions. Their explanation of the ongoing transition is complete and well thought out.

Paul R.
Palmdale, CA
5 Stars

March 05 2024 5:16PM

The professionalism is outstanding. They will answer question after question so I finally understand the process of gold and silver. Concept is quite different from banks, market. To change the way I thought about finance is a chore in its self. Well we got it done and will be doing it again. I’m very excited and Tony and Tim walked me thru all my fears. And we’re off, just a beginning. Thanks, Pauline.

Pauline M.
BURLINGTON, WI
5 Stars

March 02 2024 12:15PM

I shopped around for a precious metals IRA company. Goldco was very easy to work with. I felt well-informed without feeling pressured. All communications were timely and clear. Their bonus silver and buy back policies very much tipped the scale in their favor. I highly recommend Goldco.

Robert S.
Carrollton, GA
5 Stars

February 28 2024 12:11AM

I am very pleased with the process of transferring our traditional IRA to a Precious metal IRA. The support and help executing this transaction was exceptional, thorough, and speedy. All people involved were extremely friendly and appreciative of being of service to my family. I enjoyed working with GoldCo and will recommend them highly. I hope to continue doing more transactions with GoldCo when my investments allow me to do so.

Alan C.
New Berlin, WI
5 Stars

February 27 2024 4:24PM

I was given an option to buy a President’s Day special and wired the amount of $30,000 to Goldco to make use of this offer. I was first approached by my advisor at Goldco, Jon **, who made me aware of this offer. He has been an outstanding advisor and I appreciate his help enormously. After I wired the money, I was called the next day and an explanation given, in detail, of the number of silver coins that I will receive and which will be mailed to me. Goldco is an outstanding company and I am fortunate to be a client.

Helena S.
Rileyville, VA
5 Stars

February 24 2024 3:49AM

Everyone I have dealt with at Goldco has been very helpful. It’s like they become friends because they take an interest in you personally. They are there to help you in what is best for your situation. I highly recommend Goldco.

Elsie B.
Goshen, IN
5 Stars

February 23 2024 5:09PM

My experience with Goldco has always been positive and professional. The representatives have always provided me with very good service and have been easy to work with. They answer my questions courteously. The quality of the coins are top notch (quite nice). I am a repeat customer and I will continue to purchase from Goldco when I’m able. Regards Craig **. Satisfied customer.

Craig H.
Shoreline, WA
5 Stars

February 21 2024 6:15PM

Returning customers. Our time dealing with Goldco is always terrific. Frank is so accommodating and knows precisely how to get what we need fast! If there is a negative at all, it would be that their premiums seem a little high.

Frank F.
BEAVER FALLS, PA
5 Stars

February 19 2024 11:15PM

Reginald ** is a very professional consultant and product specialist. I have worked with him on several occasions and have always been completely satisfied. His knowledge and commitment to customer satisfaction are always on display and he stays in contact on various occasions throughout the year.

Edward C.
Cumming, GA
5 Stars

February 19 2024 10:38PM

Josh at GoldCo was professional, thorough, very knowledgeable and respectful. He made the process very easy on my side. Everything moved along swiftly, with daily updates. I will recommend GoldCo to anyone who is seeking to invest in precious metals.

Kevin P.
Nolanville, TX
2 Stars

February 16 2024 10:37PM

I transferred two IRAs to GoldCo. The first one, my rep was attentive until he got my money transferred and then I he wouldn’t return phone calls, texts or emails when I wanted to transfer my 2nd IRA. I finally got a hold of a different rep 3 months later and transferred my Roth IRA. He committed to stay in contact through the whole process. I told him I needed to move my funds to the Texas vault location and change the beneficiary to my estate. He assured me he would help me with the process.

As soon as my Roth IRA funds were transferred, I never heard from him again although I emailed, texted and left voicemails. I was finally able to get a hold of customer service who emailed me some forms to fill out. Since I didn’t have guidance, I got another email saying I needed to fill out my beneficiary forms differently. GoldCo will consistently GHOST YOU after they get your money. Also, my account “values” shows a fraction of what I contributed and I can’t get anyone to explain it to me.

Robin M.
DALLAS, TX
Goldco
We apologize for your experience. Providing top notch customer service is of the utmost importance to us, and we are sorry to hear that your interactions with us have not reflected that. Thank you for speaking with one of our representatives in greater detail about your experience. All reviews and feedback help us to enhance the service we provide.
5 Stars

February 15 2024 1:03AM

Everyone that I spoke with was great. They all helped me make a good decision on investing my money. They would take the time to answer all my questions and explain everything in detail and in a way that I could understand.

Keith Y.
Davenport, WA